Quick start guide for your desk phone

This guide will jump start your experience with your Webex Calling solution and your desk phone. It's designed to be user-friendly and boost communication across the board. It will help you work more efficiently - from virtually anywhere.

We've included essential setup instructions to get you going quickly, along with a breakdown of core features of your desk phone. To delve deeper and explore the full range of functionalities, head over to our dedicated help resources: user guides, how-to videos, and more – all accessible through these end-user support sections on our website:

Step 1: Log in to the user portal for the first time

Once your administrator has set you up as a user, you will receive an email to access User Hub. Follow these steps to log in for the first time:

Click on the link from the email or the link provided to you by your administrator.
You will be prompted to create a new password.
From your browser, log in to User Hub.
Proceed to enter your email address.
Click Next.
Enter your password in the designated field and click Sign in.
You will be brought to the User Hub dashboard.

The next steps walk you through how to set up your desktop phone. For more information on how to set up and modify calling settings within your end user portal, see the user portal section of the help site.

These general steps for setting up your desktop phone apply to most phones, for information on specific Cisco phone devices and other desktop phone help topics, go here.

Step 2: Set up your voicemail for the first time

Your company administrator is responsible for enabling voicemail on your user profile. Once this is done, you will receive an email with your temporary voicemail passcode. To set up your voicemail for the first time:

Press the Message button on your desk phone.
Enter your temporary passcode from the email you received.
Follow prompts to change your temporary passcode.

Step 3: Set up your voicemail personal greeting

There are two voicemail options:

Busy Greeting: This greeting is when "do not disturb" is enabled or on a call and call waiting is disabled.
No Answer Greeting: This greeting is played when you are away from the phone and do not answer.

To record your voicemail greetings (on a Poly device), follow these steps:

Press the Message button on your desk phone.
Enter voicemail passcode.
Press 1 to record your Busy Greeting.
Press 2 to record your No Answer Greeting.

To record your voicemail greetings (on a Yealink or Cisco device), follow these steps:

Press the Message button on your desk phone.
Enter voicemail passcode.
Press 2 to record your Busy Greeting.
Press 3 to record your No Answer Greeting.

Step 4: Set up call forward

If or when you need to forward calls from your desk phone to another line, you can configure call forwarding. Choose from the guides below to see how to set up call forwarding from your device: