Billing information
In order to make things easy for you, we’ve provided a toll-free number you can call whether you are in the beginning of your implementation process, or are an existing Webex Calling customer.
- Webex Calling Help Desk for United States customers: 1-800-287-6235
- Billing (Option 2) - identified by Account ID.
- Product Support (Option 3) - CPE, feature configuration, Network Phone Registration.
- Webex Calling Help Desk for EMEA/APAC: 00800-1103-1121
- Direct Dial: +44 118 905 4017
- Escalation Line: 00 800 578 625 16
- For Billing Enquiries and Non-technical Support: Contact us at customer-care-emea@intl.verizon.com Call us Toll Free at: 00 800 4321 5432
You can also reach the help desk through the Verizon Enterprise Center: https://sso.verizonenterprise.com. This option allows you to quickly open a repair or billing ticket online via Quick Tasks (no login required) without having to call. Verizon Enterprise Center is available 24 x 7 to manage your accounts, submit tickets & requests, view & pay invoices, change or move services, and more.
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Common billing FAQs
What is included in my first bill?
Your first invoice may include charges for a full month in advance and partial charges from the date of the activation to your new bill date. After your first invoice, your billing will occur on a regular 30-day billing cycle.
- Recurring charges and discounts have beginning and end dates, while non-recurring charges have a single date.
- The first invoice for a newly installed service may have a partial month’s charges for the month service was installed, and a full month’s charges.
For a partial month of service, Verizon pro-rates the charges so you are only invoiced for the days that the service was available for use.
Who do I call for support?
For existing Verizon customers: you may be moving to a new billing platform. This is the same company but a different division. It is possible that if you call your old support number they will be aware of your current services, but not the new ones. Please use the Webex Calling customer care & billing support numbers to communicate about your services.
What is my billing ID and what is it used for?
You will receive an email with your new billing ID for Webex Calling. It is very important to save this as you will need it for reference if you call support or create a ticket online. This allows us to find your account and services quickly
Why does my bill look different?
Your invoice may look different. A possible reason is your organization is now
created on our Rapid Delivery platform. Details on the new billing layout can be viewed here.
When do I start getting billed for my new service?
Invoicing for your Webex Calling service commences when your service is available for use, even if you have other installations or activations occurring at a later time.
