Configure features for the Yealink SIP T46S phone

Use this guide to learn more about the features and functions of the Yealink SIP T46S phone.

Function Buttons

These buttons are key to many of the feature processes of the Yealink SIP T46S phone:

• Navigation Cluster - The navigation cluster is the circular buttons in the middle of your phone. Press up or down to scroll through the options, lists, and menus. Press the center button to select the highlighted item.
• Softkey Buttons - The softkey buttons, located beneath the main display are used to perform various functions that appear directly above them. The softkey functions may change to support your current activity. For example, when you’re on a call, the softkey functions help you manage that call.
• Line Keys - The line buttons indicate the status of your lines and calls. The backlighting lets you know whether a line is:
  • Idle
  • Ringing
  • In Use
  • On Hold

Make and receive calls

Place a call

1. To place a call using the handset,
   1. Pick up the handset. 
   2. Press the Speakerphone key.
   3. Press the Headset key.
2. Enter the number, and then press the Send soft key.
   

Place multiple calls 

You can have more than one call on your phone. To place a new call during an active call, use one of the following ways: 

1. Press the line key. 
2. The active call is placed on hold. Enter the desired number. Press OK,  #, or the Send soft key. 
3. Press the Hold soft key to place the original call on hold. 
4. Press the New Call soft key. Enter the desired number using the keypad. Press OK,  #, or the Send soft key.

You can press the Up or Down arrow to switch between calls, and then press the Resume soft key to retrieve the desired call. 

If multiple accounts are registered on the phone, you can first press the desired line key on the idle screen or press the Line soft key on the dialing screen, and then you can use the selected account to place a call. 

Answer a call 

When you are not on another call, you can answer an incoming call in three different ways:

1. Pick up the handset. 
2. Press the Speakerphone key, and press the Answer soft key or the line key with the fast flashing green LED indicator. 
3. Press the Headset key, press the Answer soft key, or the line key with the fast flashing green LED indicator. 

Enable calling functions

‍Mute a call

To mute a call:

1. press the Mute key to mute the microphone during a call. 
2. The mute key LED illuminates solid red. The LCD screen indicates that the call is now muted. 

Unmute a call

To unmute a call:

1. press the Mute key again. 
2. The mute key LED goes out. 

Place and resume a call on hold

To place a call on hold,  press the Hold button or the Hold soft key during an active call.To resume the call, do one of the following:

1. If there is only one call on hold, press the Resume button or the Resume soft key. 
2. If there is more than one call on hold, press the Up or Down arrow to select the desired call, then press the Resume soft key. 
3. Press the corresponding line key to retrieve the call. 

If more than two calls are placed on hold, a numbered prompt appears on the LCD screen, for example, "2/3", indicating that this is the second call out of three calls.

Initiate a conference call

To Initiate a conference call, while on an active call:

1. Press the Conference soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press OK, #, or the Send soft key. 
3. Press the Conference soft key again when the second party answers. All parties are now joined in the conference.    
4. Press the End Call soft key to disconnect all parties. 

During a conference, you can do the following actions: 

1. Split the conference call into two individual calls by pressing the Split soft key. 
2. Place the conference on hold by pressing Hold or the Hold soft key. 
3. Manage the conference by pressing the Manage soft key and then press the Up or Down arrows  to perform the following:
   1. Press the Far Mute soft key to mute the party.
   2. Press the Remove soft key  to remove the party from the conference

Forward a call

There are two ways to configure your phone to forward incoming calls:

1. Static forwarding - forward incoming calls to another party
2. Dynamic forwarding - forward incoming calls while your phone is ringing 

When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.

Static forwarding

1. Press the Menu > Features >Call Forward. 
2. Press the Up or Down arrow to select the desired forwarding type, and then press the Enter soft key.
3. Press the Left or Right arrow, or the Switch soft key to select Enabled and choose the desired forward type:
   1. Always forward - Incoming calls are forwarded unconditionally.   
   2. Busy forward - Incoming calls are forwarded when the phone is busy.  
   3. No answer forward - Incoming calls are forwarded if not answered after a period of time.       
4. Enter the number you want to forward all incoming calls to in the Forward to field. For no answer forward, press the Left or Right arrow, or the Switch soft key to select the desired ring time to wait before forwarding from the After Ring Time field.
5. Press the Save soft key to accept the change or the Back soft key to cancel. The Call Forward icon on the status bar indicates that the call forward is enabled. 

Dynamic Forwarding

You can also manually forward a call to another number while your phone rings. 

To forward an incoming call to another party: 

1. When the phone is ringing, press the Forward soft key. 
2. Enter the number you want to forward the incoming call to. 
3. Press OK, #, or the Send soft key. 

The LCD screen prompts a call forward message. 

Transfer a call

You can transfer a call to another party during a call in one of three ways:  

1. Blind transfer: Transfer a call directly to another party without consulting.  
2. Semi-attended transfer: Transfer a call when the target phone is ringing.  
3. Attended transfer (Consultative transfer): Transfer a call with prior consulting. 

Blind transfer

To transfer a call to another person without talking to them privately about the caller beforehand. While on an active call:

1. Press Transfer or the Transfer soft key. The call is placed on hold.
2. You can do one of the following:
   1. Enter the number you want to transfer to. Press Transfer or the Transfer soft key to complete the transfer.
   2. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact. Press OK,  #, or the Send soft key to complete the transfer. 
   3. Press the Directory soft key, and then select History. Select the desired list and then press the Up or Down arrow to select the entry.  Press OK,  #, or the Send soft key to complete the transfer.
   4. Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact. Press OK,  #, or the Send soft key to complete the transfer.

Consulted transfer 

To talk privately about a call before transferring. While on an active call:

1. Press Transfer or the Transfer soft key during an active call. The call is placed on hold. 
2. You can do one of the following:
   1. Enter the number you want to transfer to. Press OK, or # to dial out. 
   2. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact. Press OK,  #, or the Send soft key to dial out. 
   3. Press the Directory soft key, and then select History. Select the desired list and then press the Up or Down arrow to select the entry.  Press OK,  #, or the Send soft key to dial out. 
   4. Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact. Press OK,  #, or the Send soft key to dial out.
3. After the party answers the call, press Transfer or the Transfer soft key to complete the transfer.

Direct transfer to voicemail 

Transfer a call directly to another user’s voicemail without ringing their phone, while on an active call:

• Press the More softkey.
• Then press the Blind Transfer softkey.
• Dial *55 followed by the extension you would like to transfer the call to. This completes the transfer to voicemail.

Park and retrieve a call

Call Park is a shared hold that allows you to “park” a call on one phone and retrieve it on another phone. For example, if you receive a call from a customer with a question about their archived file, you can park the call and retrieve the call from the file room phone to answer their account questions.

To park a call:

1. Press the  Park soft key. 
2. If the call is parked successfully, there is a voice prompt confirming that the call was parked.

To retrieve a call that has been parked:

1. Press the Retrieve soft key. 
2. If the parked call is not retrieved within a period of time defined by the system, the phone performing call park will receive the callback.

Call park is not available on all servers. Contact your system administrator for more information. 

Access call history  

1. Press the History soft key when the phone is idle, and press the Up or Down arrow to scroll through the list.  
2.  Select an entry from the list, you can do the following:
   1. Press the Send soft key to call the entry.
   2. Press the Delete soft key to delete the entry from the list.

 If you press the option soft key, you can also do the following: 

• Select Detail to view detailed information about the entry. 
• Select Add to Contact to add the entry to the local directory. 
• Select Add to Blacklist to add the entry to the blacklist. 
• Select Delete All to delete all entries from the list

Retrieve your voicemail

The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red, and the LCD screen will prompt “n New Voice Mail(s).

To listen to your voicemail:

1. Press the Message key or the Connect soft key. 
2. Follow the voice prompts to listen to your voice messages.

Transfer your voicemail messages

Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. 

To transfer your voicemail message: 

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by the pound (#) key. The prompt for the voicemail menu options will begin.
3. Press 1 to listen to your current voice message.
4. Press 9 for additional options.
5. Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press the pound (#) key. Note: This step is required, and you will not be able to proceed until you record an introduction.
6. Press 3 to forward to 1 or more destinations.
7. You will then be prompted to enter the extension/mailbox ID of the new recipient followed by the pound (#) key.
8. Your voice message will now be sent to the extension/mailbox ID previously entered.
9. Once finished, you can end the call or listen to additional voicemail menu options.

Setting up your extended away greeting

1. Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by the pound (#) key. The prompt for the voicemail menu options will begin.
3. Press 4 to access the Extended Away Greeting menu.
4. Press 3 to record your Extended Away Greeting. You will be prompted to record your message following the tone. Once finished, click on the pound key (#).
5. To activate your Extended Away Greeting, press 1.
   Note: To deactivate the Extended Away Greeting, follow the steps 1 through 3. When prompted, press 2 to deactivate the Extended Away Greeting.
6. Your Extended Away Greeting has now been activated.‍

‍
Advanced feature for the Yealink T46S 

Configure anonymous call rejection

You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis. 

1. Press Menu > Features > Anonymous. 
2. Select the desired line and then press the Enter soft key. 
3. Press the Up or Down arrow to scroll to the Anonymous Rejection field.  
4. Press the Left or Right arrow, or the Switch soft key to select Enabled from the Anonymous Rejection field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
   

Configure busy lamp field (BLF)

You can use BLF to monitor a specific line for status changes on the phone. For example, you can configure a BLF key on the phone to monitor the status of a friend’s line (busy or idle). The BLF key LED illuminates solid red when the friend’s line is in use. 

1. Press Menu > Features > DSS Keys.  
2. Select the desired DSS key. 
3. Press the  Left or Right arrow, or the Switch soft key to select BLF from the Type field. 
4. Press the  Left or Right arrow, or the Switch soft key to select the desired line from the Account ID field. 
5. Enter the phone number or extension you want to monitor in the Value field. 
6. Press the Save soft key to accept the change or the Back soft key to cancel.