Shared devices and services in workspaces

People work and collaborate in workspaces like huddle rooms and conference rooms. A workspace can also be a lunch room or lobby. You can set up devices and add services in these workspaces, which are assigned to the workspace and not a user.

Add a phone to a workspace

You can add a phone to an existing workspace or create a new workspace and add a phone to it during that creation.

1. From Control Hub, go to Management and select Workspaces.
2. To create a workspace and add a phone while creating, click Add workspace.

To add a phone to an existing workspace, click the workspace and then click Add device.

3. Enter a name for the workspace (such as the name of the physical room), select room type, and add the room capacity. Choose a location from the drop-down menu. 

A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters.

4. Click Next.
5. Choose the kind of device you want to set up for the workspace:
   • Cisco Desk Phone—If you choose this option, select the Cisco Desk Phone model from the Select device drop-down menu.
   • Cisco phone, ATA, or 3rd party device—If you choose this option, choose Cisco Managed Devices from the Select device drop-down menu. Then select the Device type from the drop-down menu.
6. Choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click Next.

Notes: 

• If you choose to register the device using an activation code, the code is emailed to the designated administrator for the location.
• For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

7. Choose the Calling service, and choose the subscription and license type that you want to assign to the workspace.
8. Assign a Location and Phone Number (determined by the location that you choose). If applicable, enter an Extension, and click Next.

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Add services for a Webex Room Device or Cisco Webex Board

1. From Control Hub, go to Management and select Workspaces.
2. Click Add Workspace.
3. Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters.
4. Click Next.
5. Choose Cisco Webex device, and then click Next.

You can only have one type of device in a single space. For example, you can add multiple Webex Room Devices or a Webex Board, but not a combination of the two. The exception is Companion Mode, where you can have one Webex Board and one Room Series device in a Workspace.

6. Choose a call service to assign to devices in the workspace and click Next:
   • Call on Webex (1:1 call, non-PSTN) (default)—For Webex App app and SIP address calling.
   • Cisco Webex Calling—Add PSTN service to the device in the Workspace through the Webex Calling service—depending on your deployment, the PSTN service may come from a local gateway on the premises, through the PSTN the Service Provider bundled, or through a cloud connected PSTN (CCP) provider. Assign a phone number and extension to the device, and then click Next.

For more information about the PSTN options, see PSTN Connectivity in the data sheet.

7. (Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device and click Next. Then select calendar service from the drop-down menu and add Email Address and select Resource Group.

Enter or paste the email address of the room device. This is the email address that will be used to schedule meetings:

• For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). See About calendar resources (rooms, etc) for more information.
• For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. See Create and Manage Room Mailboxes for more information.

This option requires the Hybrid Calendar. To configure the service, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.

8. Click Next, and then activate the device with the code provided.

Add services for Webex Share

Before you can use your Webex Share, you associate the device to a physical location.

1. From Control Hub, go to Management and select Workspaces.
2. Click Add Workspace.
3. Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters.
4. Click Next.
5. Choose Cisco Webex device, and click Next.

You can only have one type of device in a single space. For example, you can add up to 10 desk phones to a lobby or a single Webex Room Device, but not a combination of the two.

6. Choose Call on Webex (1:1 call, non-PSTN) (default). Although a call service doesn't apply to Webex Share, select the default to move to the next step.
7. (Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device and click Next. Then select calendar service from the drop-down menu and add Email Address and select Resource Group.

Enter or paste the email address of the room device. This is the email address that will be used to schedule meetings:

• For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). See About calendar resources (rooms, etc) for more information.
• For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. See Create and Manage Room Mailboxes for more information.

This option requires the Hybrid Calendar. To configure the service, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.

8. Click Next, and generate your Activation code.

If you use certificates, then deploy the certificate to your Webex Share before activating it.