Help topics for users

This guide compiles key resources for easy reference, ensuring you have the information you need readily available.

Quick start guide for deskphones

This quick start guide for deskphones will jumpstart your experience with your business voice communications solution. It's designed to be user-friendly and boost communication across the board. It will help you work more efficiently - from virtually anywhere.

ATA and feature access codes

Feature Access Codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features. For features that require additional input, follow the audible prompts to provide the required additional information. 

For more information on third-party devices, visit ATA and Feature Access Codes.

Park and retrieve an active call

The Call Park feature empowers you to temporarily place a call on hold and retrieve it from another device within your organization. Leverage Call Park Feature Access Codes to seamlessly park and retrieve calls across extensions.

For enhanced flexibility, administrators can configure Call Park Groups or designate a Call Park Extension. The following details how to utilize this feature based on your specific Call Park setup.

For more information on park and retrieve, visit Set up call park and call pickup.

Call queue supervisor functions

Supervisors are users who manage call queue agents. Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in, or to take over calls that their assigned agents are currently handling by using Feature Access Codes (FACs).

For more information on call queue supervisor functions, visit Call queue supervisor functions.