Help topics for admins

This guide compiles key resources for easy reference, ensuring you have the information you need readily available.

Supported devices for Webex Calling

All compatible phones can be used with Webex Calling. For a comprehensive list, visit Supported Devices for Webex Calling.

Third-party devices (customer managed devices)

Administrators can add and assign third-party devices (also known as customer-managed devices) to users or workspaces. These devices can include third-party SIP devices like door phones, overhead pagers and ATAs, and digital fax solutions.

For more information on third-party devices, visit Add a third-party device.

Device management

Administrators can assign, manage, and maintain an inventory on phones and devices for users and workspaces in Control Hub.

For more information on third-party devices, visit Manage phones.

Voice portal

The voice portal feature is an interactive voice response (IVR) system, which provides an easy way to manage your voicemail box, record auto attendant greetings, and remotely modify call-forwarding options from any telephone by calling the voice portal number, logging in, and following the audio prompts.

For more information on third-party devices, visit Manage voice portal settings for a location.