Change a user’s assigned license

When setting up a new user in Control Hub you are prompted to assign the user services, including collaboration features like meetings and messages as well as service licenses - Enterprise or Basic. After a user is created, administrators may need to upgrade or downgrade the license and/or collaboration services assigned because the user’s needs have changed, license availability, etc.

In this guide, we review how an administrator can modify a user’s service licenses and collaboration feature assignments within Control Hub.

1. From Control Hub, go to Management and select Users.
2. Find and select the user you’d like to modify.
3. On the Summary tab scroll to Licenses.
4. Select Edit Licenses.
5. On this screen, you can see the collaboration services assigned to this user as well as the calling license assigned to the user. Select Edit Licenses to edit.
6. Make any necessary changes and then select Save to save your changes.

If you are choosing to downgrade a license for a user, certain features, like shared call appearances and assigned clients, may be removed. When downgrading, a pop-up confirmation box will appear asking you to confirm the change. Select Change to confirm and save.