Create and manage schedules for a location

Time schedules are used to support other features like auto attendants and call queues. A time schedule establishes a set of time slots in which a feature can execute specific behaviors. They are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday.

Feature notes

• Schedule names and event names need to be unique.
• If you expect to treat all incoming calls in the same manner, regardless of day or time, configuring a time schedule is unnecessary.
• During a Holiday Schedule, callers are routed based on the After Hours settings.
• Typically, upon install of your service, two predefined schedules are set up and assigned to an auto attendant:

1. Auto Attendant – Business: This schedule defines the days and hours your office is taking phone calls.
2. Auto Attendant – Holiday: This schedule defines the days your office is closed due to a holiday and not taking phone calls.

Create a new schedule

1. From Control Hub, go to Management and select Locations.
2. Select the location where you would like to create a new schedule.
3. Select Calling.
4. Under Call features settings, select Schedules.
5. Select Add Schedule.
6. Enter the Schedule Name.
7. Choose the schedule type - Business Hours or Holiday.
8. For Business Hours, determine the schedule for your working hours during the day, and do the following:
   • Select the days that your business is open.
   • Specify the opening hours for each day.
   • If your business has a lunch break, select the lunch break and edit the hours that apply to every business day.
   • Select Save.
9. For Holiday, create a schedule for specific days during the year when your organization is not open, and then do the following:
   • Enter a Holiday Name.
   • Select the Recurrence by choosing None, Weekly, or Yearly.
   • If the holiday is an all-day event, check the box next to All Day.
   • In Holiday Duration, select the Day or Date, and enter the details, depending on the recurrence.
   • Select Save.

Modify an existing schedule

1. From Control Hub, go to Management and select Locations.
2. Select the location where you would like to create a new schedule.
3. Select Calling.
4. Under Call features settings, select Schedules. Here you see a list of the schedules developed for this location.
5. To edit, select the Edit icon. 

When modifying an existing schedule, you can’t change the Schedule Type.

15. To delete a schedule, select the Trash icon. 

You can’t delete a schedule if it is active and assigned to a feature, for example, an auto attendant.

16. To export a schedule as a .CSV file, select the schedule and then select the Download icon.

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