Configure single number reach for a location and a user

Single number reach, formerly known as Office Anywhere, is a mobility feature providing the following functionality:

• Receive calls on an alternate phone - Single number reach allows calls placed to a user’s office phone to ring any phone(s) set up with the feature. Most users designate their mobile phone for their single number reach phone.
• Place calls from an alternate phone - Users can place calls that display the outbound caller ID of their desktop phone from their single number reach phone.
• “Push” and “pull” active calls between desktop and mobile phones - When on an active call using a desk phone, users can push that call to their single number reach phone. Alternately, while on an active call on a designated single number reach phone, users can pull the call to their desk phone.
• Place long distance and international calls from an alternate phone - When users place long distance or international calls from a single number reach phone, usage is tracked and reflected on your invoice just as any other toll calls would.

Once the designated single number reach phone is set up, to place and receive calls, users must first dial the single number reach phone number. Administrators may alter the single number reach phone settings, as needed.

Add single number reach to a location

Single number reach isn’t automatically set up when the service is provisioned. Before users can start using the single number reach feature, you must first create a single number reach for a location, and then assign a phone number to be used as the Single Number Reach portal.

1. From Control Hub, go to Services and select Calling.
2. Select Features and then Single Number Reach.
3. Select Manage > Add.
4. From the drop-down menu, choose the Location where you would like to enable.
5. Enter a name which will be used to identify the Single Number Reach Portal.
6. Choose a Phone Number.

The phone number you assign is dialed by people in your organization to place business calls to or from any phone. It's also used to transfer active calls to or from mobile or desk phones.

7. (Optional) Add an Extension.
8. From the drop-down menu, choose the Announcement Language. This determines the language used for the audio announcements and voice prompts.
9. Select one of these options to determine who can use the Single Number Reach Portal:
   • Everyone in the company
   • Only users within this location.
10. (Optional) To allow silent prompt mode, check the Silent Prompt Mode box.
11. Click Create to save.

Once a single number reach phone number is created for a location, the administrator or the users within that location can configure the service.

Configure single number reach for users

You can add a user's personal numbers as a single number reach. The added numbers ring when the user receives a call on their Webex Calling primary number. The user can use either the primary number or any of the added numbers to make outgoing calls. When the user makes outgoing calls, the caller ID setting of the Webex Calling primary number is used for identity.

1. From Control Hub, go to Management and select Users.
2. Find and select the user you’d like to modify.
3. Select the Calling tab.
4. Under User call experience, select Single number reach (office anywhere).
5. Toggle on to enable.
6. Enter the Name and Phone Number to be used as the user's single number reach number and select the check box. Once you've added a phone number, the number gets activated. To deactivate, uncheck the box next to the phone number.
7. Click Incoming Call Options to enable any of the following settings for the phone number:
   • Do not forward calls—User's calls aren't forwarded, even if the call forwarding is enabled.
   • Answer confirmation—When someone calls the user, they're prompted to press a key before being connected. This option enables the callers to know that their call is automatically going to the single number reach (office anywhere) number.

You can also add another personal number by clicking Add Another Personal Number and then following the previous steps.

8. Click Save.

A user can also configure and manage single number reach on their own in the user portal. For more details, click here. Any changes made to these settings by the user are reflected in both the user portal and Control Hub.