Call recording
Call recording enables you to save audio recordings of calls to capture key information, and keep a reliable record for future reference.
Record with ease and control what you see. The recording options adjust based on your permissions set by the administrator in Control Hub. This ensures you have the features you need while following organizational guidelines.
User without recording service enabled
For users without the recording service enabled, the recording panel is not displayed.
User with recording service enabled
When there are no ongoing calls, all recording panel buttons are disabled, and the recording in progress animation is not visible.
For users with the recording service enabled, these scenarios apply based on the user’s recording configuration:
- Recording Mode: Always On—Users with the Recording Mode: Always On configuration experience automatic recording initiation during incoming and outgoing calls. The Stop button is visible yet disabled.
- Recording Mode: Always On with Pause/Resume—For users with the Recording Mode: Always On with Pause/Resume configuration, both incoming and outgoing calls trigger automatic recording initiation. The Stop button is visible but remains disabled.
In case the user opts to pause the recording while recording is in progress, it temporarily halts and the Resume button becomes visible.
If you deliberately pause a recording, resuming it leads to recommencing the recording.
- Recording Mode: On Demand—For users with the Recording Mode: On Demand configuration, both incoming and outgoing calls do not trigger automatic recording initiation. Press the Record button to start the recording process and the Stop/Pause button are both visible and functional.
When a user resumes a paused call, the recording panel displays the recording status of the resumed call.
When you record a call, a recording icon is displayed in the Active Calls panel.
When an error occurs, a dialog with an error message displays.
