[wpseo_breadcrumb] What you need to know: The group paging feature is now configurable in Control Hub. This guide reviews the steps an administrator can take to create or modify a paging group for a location in Control Hub. Introduction to Group PagingCreate a Paging GroupModifying a Paging Groupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction to Group Paging The group paging service allows a user to set up a one-way call to a group of up to 75 target users by dialing a single number or extension. Multiple paging groups can be set up for different departments or teams. Group paging can be a cost-efficient alternative to having an overhead paging system installed. Or, it is an effective tool for when overhead paging would reach too many audiences. For example, if a grocery store manager needs to relay a message to the entire deli department, all of the deli employees … Read More

[wpseo_breadcrumb] What you need to know: The call pickup feature is now configurable in Control Hub. This guide reviews the steps an administrator can take to set up call pickup groups. IntroductionCreate a Call Pickup GroupEdit a Call Pickup Groupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction to Group call pickup configuration The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group administrator-defined set of users within a location, to which the call pickup feature applies. The call pickup feature requires call pickup groups to be added, modified, and removed as well as assigning specific users to that pickup group. Feature Notes Before the Call Pickup service can be used, the following conditions must be met: A user can only be assigned to one call pickup group. A call pickup group may only have assigned users from the … Read More

This guide reviews how administrators can set up and configure call park groups, call park extensions, and call park settings for a location within Control Hub.

This guide reviews how to set up and manage a call queue in Control Hub.

[wpseo_breadcrumb] What you need to know: This feature is now set up and managed in Control Hub. Introduction to Auto AttendantsCreate a New Auto AttendantModify an Existing Auto AttendantBulk Manageback to top[printfriendly] Related Articles [display-posts id=”528″] Introduction to Auto Attendants Auto attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. The auto attendant has two primary modes, one for business hours and the other for after hours. In addition to the primary modes, an administrator can create a holiday schedule for special closures and/or holidays. Each mode allows administrators to set up options 1 – 9, #, and * to present callers with different options from which to select. Click image for large view Create a New Auto Attendant Before you begin: You can use an … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. When enabled, the administrator can create an allowed or blocked user list. For example, you can create a list of customer service representatives who can (allowed list) chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules. Administrators can configure this setting in Control Hub. Note: Users dial *50 and the extension to place push-to-talk calls. Feature Setup To configure a user’s push-to-talk settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Between-user permissions and select Push-to-Talk. Click image for large view Check the box next to Auto answer calls, … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly]Introduction With the privacy feature, administrators can manage users’ privacy settings and determine if and how their lines can be monitored by other users. The privacy feature also determines if a user can be reached by the auto-attendant service (i.e. the dial-by-name directory). All users are open to having the line status on their phone monitored, by default. However, not everyone needs or wants to be included in these options. For example, an executive may want an administrative assistant to be able to monitor their phone status but not necessarily not all other users. Additionally, some businesses may want the dial-by-name directory to only route to select users. Feature Setup To edit a user’s privacy settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Between-user premissions and select Privacy. Click … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”487″] Introduction The monitoring feature allows users to observe the line status (e.g. active or inactive) of other phones through the additional line keys on their phone. Users can also quickly dial a monitored phone simply by pressing the associated line key on their desktop phone. Administrators manage monitoring privileges, activate the feature, and modify settings for users. Note: The maximum number of monitored lines is 50; however, bandwidth should be considered when setting up the monitoring feature for users. The maximum may also be determined by the number of line buttons on the phone. Feature Setup To configure a user’s monitoring settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling and scroll down to Between-user permissions. Select Monitoring. Click image for large view Add phone numbers or users … Read More

[wpseo_breadcrumb] What you need to know: The Sharing Feature, also known as Shared Line Appearance, is used for two main purposes: Configure sharing on your Desktop Phone and Soft Client use. Introduction to SharingConfiguring sharing back to top[printfriendly] Related Articles [display-posts id=”491″] Introduction to Sharing The sharing feature, also known as Shared Line Appearance, is used to configure sharing on your physical phone. This will enable users to receive calls placed to another user’s extension (from their own phone), to place calls from another user’s extension (from their own phone), and to see the status of that extension from the line key on their own phone. An example of this is an executive assistant who wants to be able to make and receive calls from the boss’s line. Note: User stations can be shared with up to five endpoints. Configuring Sharing On Your Physical Phone (VoIP Desk Phone) To configure … Read More

[wpseo_breadcrumb] IntroductionModifying User Calling Permissionsback to top[printfriendly] Related Articles [display-posts id=”534″] Introduction Administrators can configure the outgoing and incoming calling permissions for a user. By modifying these features, the user will no longer have the default calling permissions for the location or main site. For example, if you would like for a user to be able to receive incoming collect calls, while continuing to block collect calls for the rest of the organization, you can modify that specific user’s incoming call permissions. Modifying User Calling Permissions From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling and then scroll down to Call handling. Select Incoming call permissions or Outgoing call permissions. Click image for large view To modify the user’s outgoing call permissions, select Outgoing call permissions. Choose either Default settings or Custom settings. If you choose Custom settings, you can configure … Read More