[wpseo_breadcrumb] IntroductionListen to MessagesChange Voicemail PINSend Callers to VoicemailAllow Callers to Transfer from Voicemail GreetingEnable NotificationsEnable Storageback to top[printfriendly]Manage Your Voicemail Settings In User Hub, you can manage your voicemail settings, like when you want your voicemail to be active, message storage settings, and how you would like to be notified of new voicemail messages. You can also set up your voicemail greetings. To access your voicemail settings: Sign in to User Hub. Click Settings > Calling > Voicemail. Listen to your voicemail messages You can listen to and download your voice messages from User Hub. When you have a voice message waiting for you, you’ll see an indicator under the voicemail tab within your calling settings. Under voicemail inbox, click  Manage voicemails. Locate and click on the voicemail you wish to hear. A drop-down will appear. Click the Play button. You message will be played. Click image for large view To download the voicemail message: … Read More

[wpseo_breadcrumb] IntroductionGeneralPersonal RoomAudio and VideoSchedulingback to top[printfriendly]View and Manage Your Webex Meeting Settings You can view and manage your Webex App meeting settings in User Hub.  To view and manage you meeting settings: Sign in to User Hub. Click Settings > Meetings. General On the general tab, you can customize preferences to fit your needs. Change things like language, time zone, or region.  Use the drop-downs corresponding to each section to make your selections. If changes have been made, please click saveto confirm. Click image for large view My Personal Room You can change the name, URL, and host PIN of your Personal Room, and designate alternate hosts or cohosts for your Personal Room meetings. For added security, you can set your Personal Room to automatically lock after the meeting starts. People cannot enter a locked meeting; they wait in your lobby until you let them in. Basic info – View or update your … Read More

[wpseo_breadcrumb] IntroductionView MeetingsStart, Join, or Schedule Meetingsback to top[printfriendly]Manage your Calendar Meetings The calendar tab lets you start, join, and schedule meetings. View upcoming and completed meetings using the provided filters and date ranges. You can use your Personal Meeting Room ID to join meetings. It appears under Calendar and can be copied and shared with other users. Note: This feature must be set up by your administrator. If you don’t see this in User Hub, contact your administrator. View Upcoming and Completed Meetings To view upcoming and completed meetings, follow these steps. Sign in to User Hub. Click Calendar. Select Upcoming to view scheduled meetings that have not yet taken place. Select the meeting type from the drop-down menu and choose the date range. Check the box to show earlier meetings and webinars if desired. Click Join to join the meeting when ready. Note: You can use the search bar to help you locate and … Read More

[wpseo_breadcrumb] Introductionback to top[printfriendly]Set Up and Manage the Single Number Reach Feature With single number reach (office anywhere), you can make, receive, and move calls to or from any device that you designate from your Webex Calling primary number. For example, you can take the call on the run by pushing or pulling the call to your mobile phone. Sign in to User Hub. Click Settings > Calling > Call settings. Navigate to Single number reach and click the toggle button to enable it. Enter the Name and Personal phone number. As soon as you add a phone number, the number is active. To deactivate, uncheck the box next to the phone number. Expand Incoming calling options to enable any of the following settings for this phone number: Do not forward calls—Your calls aren’t forwarded, even if you have call forwarding enabled. Answer confirmation—When someone calls you, they’re prompted to press a key before being connected. … Read More

[wpseo_breadcrumb] IntroductionAdd Speed Dial Contact back to top[printfriendly]Access Your Speed Dial Contacts You can access your speed dial contacts list to view, search for, and add new speed dial contacts. Speed dial contacts have a speed dial assigned to them, whereas non-speed dial contacts do not have a speed dial assigned.  Sign in to User Hub. Click Settings > Calling > Call settings. You have the option to choose between Speed dial contacts and Non-speed dial contacts. Click image for large view Add a speed dial contact to your database From the contacts window, click Add contact. Enter the following: Name Phone Number If you would like this contact as a speed dial, use the drop-down menu and select the speed dialing spot. Click Add when complete. Click image for large view

[wpseo_breadcrumb] IntroductionPrerequisitesOperationFeature Setupback to top[printfriendly]Set Up and Manage the Sequential Ring Feature Sequential ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each sequential ring entry can be calls from any number, a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. Feature Prerequisites Each destination number should be entered as a 10-digit number or an E.264 international number. The timing for how long a destination rings is controlled by the number of rings set for each destination. The valid range is 2 – 20 rings. The sequential ring feature has the following interaction/precedence with other features: Alternate numbers – Sequential ring can be used with Alternate Numbers and … Read More

[wpseo_breadcrumb] Introductionback to top[printfriendly]Set Up and Manage the Simultaneous Ring Feature Simultaneous ring (also known as sim ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time. Additionally, rules can be assigned to this feature so that calls will ring your simultaneous ring phones only during certain times of the day, days of the week, or from specific phone numbers. Sign in to User Hub. Click Settings > Calling > Call settings. Navigate to Simultaneous ring and click the toggle button to enable it. To disable it, click the toggle button again. Once enabled, enter a valid phone number into the field provided. You can add up to 10 numbers to ring simultaneously when your phone receives an incoming call. You can also choose not to have these numbers ring when you’re on the phone. By selecting Answer confirmation, the call recipient will be prompted to press … Read More

[wpseo_breadcrumb] IntroductionAccept CallsReject CallsForward Callsback to top[printfriendly]Set Up and Manage the Selective Calls Feature Selective Calls lets you create different rules to accept, reject, or forward certain calls based on the phone number or the person calling and/or the time of day and day of the week when the calls are received. You can also add schedules that determine when your selective calls are active. Selectively Accept Calls The Selectively Accept Calls feature allows you to create a rule to accept calls based on a pre-configured rule. To enable it: Sign in to User Hub. Click Settings > Calling > Call Settings. Navigate to Selectively accept calls and click the toggle button to enable it. To disable it, click the toggle button again. Select a predefined schedule from the drop-down menu or create a new schedule by clicking the Apply Schedule button. The apply a schedule box will appear. Ensure the appropriate schedule is selected. In the calls from drop-down, … Read More

[wpseo_breadcrumb] Introductionback to top[printfriendly]Keep Your Number Private When you forward a call, you can choose to keep your number private on the recipient’s caller ID by configuring the Connected line identity privacy for redirected calls setting in User Hub. Sign in to User Hub. Click Settings > Calling > Call settings. Scroll down to Connected line identity privacy for redirected calls. Choose one of the following options: Terminating identity —Terminating ID or the final destination ID of the person to whom the call is forwarded is revealed to the caller. This applies to both internal and external calls. Example: If A (internal or external caller) calls B, and B forwards the call to C, then C’s identity is revealed to A. Redirect identity for external calls —ID of the person to whom the initial call is made is revealed to the caller. This applies only to external calls. Example: If A (external caller) calls B, and B forwards … Read More

[wpseo_breadcrumb] Introductionback to top[printfriendly]Keep Your Number Private When you forward a call, you can choose to keep your number private on the recipient’s caller ID by configuring the Connected line identity privacy for redirected calls setting in User Hub. Sign in to User Hub. Click Settings > Calling > Call settings. Scroll down to Connected line identity privacy for redirected calls. Choose one of the following options: Terminating identity —Terminating ID or the final destination ID of the person to whom the call is forwarded is revealed to the caller. This applies to both internal and external calls. Example: If A (internal or external caller) calls B, and B forwards the call to C, then C’s identity is revealed to A. Redirect identity for external calls —ID of the person to whom the initial call is made is revealed to the caller. This applies only to external calls. Example: If A (external caller) calls B, and B forwards … Read More