[wpseo_breadcrumb] IntroductionConfigure a Host PhoneConfigure a Guest ProfileModifying Hoteling – As a Guestback to top[printfriendly] Related Articles [display-posts id=”668″] Introduction Hoteling enables a user’s phone profile (phone number, features, and calling plan) to be temporarily loaded onto a shared (host) phone. The hoteling feature has two parts — Hoteling Host and Hoteling Guest — that work together to allow you to designate specific phones (hosts) that users (guests) can temporarily log in to and use as their phone. When a guest logs in to a hosted phone, their user profile is automatically transferred to the device. The host device then becomes the user’s primary device while they are logged in to it. The hoteling feature is useful for companies with traveling users, which enables employees to be in a remote office but still have the functionality of their main desk phone with the same features. It is also useful in … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”641,3562,689,1625″] Introduction This article provides instructions for administrators to configure the call forwarding service for a user. There are four Call Forwarding features a user can utilize: Forward all calls Forward calls during busy lines Forward calls when unanswered Forward calls if the network is disconnected Feature Setup From Control Hub, go to the Users tab. Select the user you would like to modify. Select the Calling. Scroll down to Call handling and select Call forwarding. Click image for large view From here, you can choose when incoming calls are forwarded for the user. The following call forwarding features can be activated or modified: Forward all calls – You can choose to have all calls forwarded to a specific phone number here. Enter the phone number you would like it to be forwarded to. Check the box next to Allow forwarded calls … Read More

[wpseo_breadcrumb] IntroductionEnable VoicemailSend Calls to VoicemailNew Voicemail NotificationAdditional Voicemail Settingsback to top[printfriendly] Related Articles [display-posts id=”574,2340,4312,1629″] Introduction Administrators can enable and configure voicemail settings and notifications for users within Control Hub. The voicemail settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format. The Voicemail Group feature can also be configured in Control Hub and allows administrators to create a shared voicemail box and inbound fax box to assign to users or call routing features, like auto attendants, call queues or hunt groups. Click here for more information on Voicemail Group. Enable Voicemail From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Voicemail, fax and announcement language and select Voicemail. Click image for large view Select the toggle to enable voicemail for the user and configure specifics below. … Read More

[wpseo_breadcrumb] Alternate Numbersback to top[printfriendly] Related Articles [display-posts id=”4312,4278,4228″] Alternate Numbers You can assign a user alternate numbers. This allows multiple phone numbers to ring into the same phone with different ring tones to distinguish what lines are being called. All that is required is the extra phone number(s). New stations or lines are not required. To add an alternate number to a user, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Under Directory numbers, select Add Number. Click image for large view Select the alternate number(s) you’d like to assign from the drop-down list of available numbers. You can add up to 10 alternate numbers to a user. Enter an extension, if applicable. Select the toggle under Distinctive ring pattern to identify calls coming from specific phone numbers. Then select the ring pattern you’d like to … Read More