[wpseo_breadcrumb] What you need to know: The voicemail page allows you to listen to and store your voicemail messages from the Calling User Portal. IntroductionCheck Voice MessagesVoice Message SettingsMessage StorageNotificationsGreetingsback to top[printfriendly] Related Articles [display-posts id=”571″] Introduction The voicemail page allows you to listen to and store your voicemail messages from the Calling User Portal. You can also configure voicemail settings on the voicemail page, such as voicemail-to-email settings and zero-out options. Check Voicemail Messages Log in to the Calling User Portal. The Voicemail page will be the first screen you see (if not, click on the Voicemail Page). Select a message and click Play to listen to the voice message. To delete a voicemail message, click on the Delete icon on the right of the selected message. To download the message, click on the Download icon. Voice Messaging Settings Select Voicemail Settings from the voicemail page. Select when the … Read More
Calling User Portal – Resetting your Voicemail PIN
[wpseo_breadcrumb] What you need to know: Should you forget or misplace your Calling User Portal password, you can easily reset it. IntroductionAvailable Voicemail FeaturesVoicemail PIN RulesActivate Your Voicemail Accountback to top[printfriendly] Related Articles [display-posts id=”574″] Introduction You can use your phone, Webex Settings, and the Webex App to manage your voicemail messages and settings. These settings will sync between applications when saved. Available Voicemail Features Depending on what you’re doing, you can use your phone, Webex Settings, and the Webex App App to manage your voicemail messages and settings. From your phone, you can: Record a personal greeting and change it at any time. Listen to, save, or delete your voicemail messages. Reset your voicemail PIN. The passcode must meet the requirements set by your administrator. From Webex Settings, you can reset your voicemail PIN. Voicemail PIN Rules Your voicemail PIN must meet the following requirements: Must be at least … Read More
Calling User Portal – Accessing the Portal
[wpseo_breadcrumb] IntroductionAccessing the Calling User PortalVoicemailCall SettingsDirectoryCall Historyback to top[printfriendly]Introduction As an end user, the Calling User Portal enables you to manage and configure your user features and settings of your service, such as, check your voicemails and set up mobility settings. Accessing the Calling User Portal Once your administrator has set you up as a user, you will receive an email by your administrator to access Calling User Portal through Cisco Webex. Logging into Calling User Portal (first time users) Click on the link from email or the link provided to you by your administrator. You will be prompted to both create a new password and confirm. Click image for large view Save. Next, enter your email address and click Sign In. This will take you to your Cisco Webex settings dashboard. Select Cisco BroadCloud in the top navigation to access Calling User Portal. Click image for large view … Read More
Firewall Requirements
[wpseo_breadcrumb] Webex Calling Port Reference for Webex Calling BroadCloud Calling Port Reference for BroadCloud Calling
Control Hub – Analytics
[wpseo_breadcrumb] AnalyticsHow Data is CollectedDashboard TipsKnown LimitationsEngagementQualityDetailed Call History ReportsAuto Attendant and Call Queue Reportsback to top[printfriendly] Related Articles [display-posts id=”671″] Analytics You can use the Analytics page in Control Hub to access interactive data visualizations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real-time. You can gain insight into how people are using Webex Calling and the Webex app (engagement), and the quality of their call media experience for up to 13 months of historical Webex Calling data. To access Webex Calling analytics, sign in to Control Hub, then go to Analytics and select the Calling tab. The graphs update dynamically as you explore the dashboard. The Analytics tab is a historical view that is updated daily. Call data from the previous day is uploaded at 00:00 (midnight) UTC. Click image for large view How … Read More
Control Hub – Device Management
In this guide you will find information on Device Management and provides a centralized way of managing and maintaining the inventory of phones.
Control Hub – Outgoing Calling Permissions
[wpseo_breadcrumb] What you need to know: This feature is now configurable within Control Hub. OverviewDefault Settings for Each Call TypeConfigure a Location’s Outgoing Calling Permissionsback to top[printfriendly] Related Articles [display-posts id=”484″] Overview Outgoing calling permissions regulate behavior for calls placed to various destinations. Outgoing calling permissions for a location have initial default configuration. These permissions can be modified to fit the business need to either allow or block certain types of outgoing calls. These permissions apply to all users within the location they are assigned. However, administrators can modify a specific user’s calling permissions on the Users tab in Control Hub. For those instructions, see this guide. Administrators can modify the outgoing calling permissions for a location. For example, you can use the calling permission, Block, to keep users from making long distance calls in the San Jose location. For each outgoing calling type, an action can be configured for … Read More
Control Hub – Music on Hold
[wpseo_breadcrumb] What you need to know: The music-on-hold settings for a location are now configurable within Control Hub. This guide reviews the options available for hold music and how to modify them. IntroductionFeature PrerequisitesConfigure Music on Holdback to top[printfriendly]Introduction to Music On Hold An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music, or you can upload a custom audio file to be played. Default: The system plays music to fill the silence and allow the customer to know they are still connected. Custom: Enables you to upload a customized message. Feature Prerequisites Before the music-on-hold service can be used, it must be provisioned for the site. Configure Music On Hold From Control Hub, go to Services and select Calling. Select Locations. Click image for large view Select the location you would like to modify the music-on-hold settings for … Read More
Control Hub – Scheduling
[wpseo_breadcrumb] What you need to know: This feature is now set up and managed in Control Hub. Introduction to SchedulesFeature NotesCreate a New ScheduleModify an Existing Scheduleback to top[printfriendly] Related Articles [display-posts id=”504″] Introduction to Schedules Time schedules are used to support other features (e.g. auto attendants and call queues). A time schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday. Feature Notes Typically, upon install of your service, two predefined schedules are set up and assigned to an auto attendant: Auto Attendant – Business: This schedule defines the days and hours your office is taking phone calls. Auto Attendant – Holiday: This schedule defines the days your office is closed due to a holiday and not … Read More
Control Hub – Receptionist Configuration
[wpseo_breadcrumb] What you need to know: The Receptionist client is now configurable in Control Hub. This guide reviews the steps an administrator can take to assign and configure the Receptionist client within Control Hub. IntroductionAssigning the Receptionist ClientView/Export a List of Receptionist Clientsback to top[printfriendly] Related Articles [display-posts id=”675″] Introduction Receptionist is an Internet Protocol (IP) Telephony Attendant Console, specifically developed for hosted environments. It is used by “front-of-house” receptionists or telephone attendants, who screen inbound calls for enterprises. The Receptionist client realizes the promise of IP telephony by enhancing business processes and delivering rich services in a user-friendly way. Assigning the Receptionist Client From Control Hub, go to the Users tab. Select the user you would like to assign the Receptionist Client to. Select Calling and then Advanced Call Settings. Click image for large view Select Receptionist Client. Click image for large view To enable, select the toggle. Select … Read More