Calling User Portal – Sequential Ring

[wpseo_breadcrumb] IntroductionFeature PrerequisitesFeature OperationFeature Set-Upback to top[printfriendly] Related Articles [display-posts id=”4548″] Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each Sequential Ring entry can be calls from any number, a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. Feature Prerequisites Each destination number should be entered as a 10-digit number or an E.264 international number. The timing for how long a destination rings is controlled by a number of rings setting for each destination. The valid range is 2 – 20 rings. At least one criterion under My Rules must be entered to activate the feature. The default criterion is From Any Phone Number with … Read More

Control Hub – Administrator Access to the Calling User Portal

[wpseo_breadcrumb] IntroductionModifying Administrator PermissionsAccessing the Calling User Portalback to top[printfriendly] Related Articles [display-posts id=”550″] Introduction Administrators can access the Calling User Portal through the Control Hub. With this access, administrators can manage some of the user features on behalf of the end user. For example, enabling or disabling Do Not Disturb (DND) and other rule-based features. This can be helpful when users are out of the office unexpectedly or when troubleshooting the user features. This access is only available to administrators who have full administrator privileges. This guide will go through the steps of modifying administrator permissions and accessing the Calling User Portal from Control Hub. Modifying Administrator Permissions Log in to Control Hub. From the left-hand navigation, select Users. Select the user you would like to modify. Scroll down and select Administrator Roles. Click image for large view Check the box next to Organization administrator and then select Full … Read More

Calling User Portal – Simultaneous Ring

[wpseo_breadcrumb] What you need to know: Simultaneous Ring (also known as Sim Ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time. IntroductionSetting Up Simultaneous Ringback to top[printfriendly] Related Articles [display-posts id=”4548″] Introduction Simultaneous Ring (also known as Sim Ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time. Additionally, rules can be assigned to this feature so calls will ring your Simultaneous Ring phones only during certain times of the day, days of the week, or from specific phone numbers. Setting Up the Simultaneous Ring (Sim Ring) Feature The Simultaneous Ring feature allows you to ring your office phone and another phone of your choice at the same time. From the Calling User Portal, click the Call Settings page. Scroll down to Simultaneous Ring. To … Read More

Control Hub – Voice Portal

This guide reviews how administrators can set up and modify the voice portal settings for a location in Control Hub.