Configure push-to-talk for a user

The push-to-talk feature allows users to treat their phones as either a one-way or two-way intercom. When enabled, the administrator can create an allowed or blocked user list. For example, you can create a list of customer service representatives who can (allowed list) chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules. Administrators can configure this setting in Control Hub.

Users dial *50 and the extension to place push-to-talk calls.

To configure a user’s push-to-talk settings, follow these steps:

1. From Control Hub, go to the Users tab.
2. Select the user you’d like to modify.
3. Select Calling.
4. Scroll down to Between-user permissions and select Push-to-Talk.
5. Check the box next to Auto answer calls, if applicable.
6. Next, choose a Connection Type:
   • One-way - The users you add to the allowed users list can chat with this person but only in one direction. With this option, the person you enable push-to-talk for cannot respond to the people in the allowed user’s list.
   • Two-way - The users you add to the allowed users list can have a two-way conversation. With this option, the person you enable push-to-talk can respond to the people in the allowed user’s list.
7. Choose the type of access for your user list – Allowed users or Blocked users.
8. Use the drop-down menu to find and select the users to add to the allowed or blocked user list. 
9. Select Save to save your changes.