Configure in-call features for your organization

You can manage the in-call capability or use the administrative controls for key features in Webex App for an individual user, a group of users, and at the organizational level. Organization-level settings are automatically applied to users. However, if a user has enabled settings at their individual level, those settings take precedence over the organization-level ones.

1. From Control Hub, go to Services and select Calling.
2. Select Client Settings and scroll to In-call feature access.
3. Click Create template.
4. Select the toggle to enable or disable the following options:

Sharing content

• Request control - Allows users to request and gain control of others' shared content.
• Give control - Allows other users to take control of this user’s shared content. The toggle switch is ON, by default.
• Screen sharing - Allows sharing the screen at the user-level.

Video

• Video on desktop - Allows desktop users video calling support. Check the box next to Answer calls with video to initiate calls with video automatically.
• Video on mobile - Allows mobile users video calling support. Check the box next to Answer calls with video to initiate calls with video automatically.

Additional features

• Move calls to meetings - Allows users to move an active phone call to a full Webex Meeting along with all the participants.
• Display call recording indicator for automatic recording - Displays a visual indication to inform all participants in the meeting that the call is being recorded.
• Display multi-call window - Provides access to a separate window to manage all phone calls. Note: The sub-controls are hidden, if set to OFF.
  • For multi-line users - This option includes shared lines, virtual lines, and executive assistant lines.
  • For all users