Getting to know your desktop phone

Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers. It will help you work more efficiently - from virtually anywhere.

In this guide, you will find getting started information to get you up and running quickly with basic feature information, specifically for your desk phone. For detailed information, user guides and how-to videos on how you use all the features of your service, visit these end-user help areas of the site:

• Desktop Phone User Guides
• Webex User Settings

Step 1: Logging in to the user portal

User Hub enables you (end users) to manage and configure the user features and settings of your service, such as checking your voicemails and setting up mobility settings.

Once your administrator has set you up as a user, you will receive an email to access the User Hub through Cisco Webex.

1. From your preferred browser, go to: https://user.webex.com/webappng/hub/welcome.
2. Enter your email address.
3. Click Next.
4. Enter your password.
5. Click Sign in.

If you are a new user, you will follow the link sent to you by your administrator to your work email and follow the steps to set your account up.

The next steps walk you through how to set up your desktop phone. For more information on how to set up and modify calling settings within your end user portal, see the Webex User Settings section of the help site.

These general steps for setting up your desktop phone apply to most phones, for information on specific Cisco phone devices and other desktop phone help topics, go here.

Step 2: Set up your voicemail for the first time

Your company administrator is responsible for enabling voicemail on your user profile. Once this is done, you will receive an email with your temporary voicemail passcode. To set up your voicemail for the first time:

1. Press the Message button on your desk phone.
2. Enter your temporary passcode from the email you received.
3. Follow prompts to change your temporary password.
4. Enter your temporary voicemail passcode from the email you received.
5. Follow the prompts to change your temporary password.

Step 3: Setting Up Voicemail Personal Greeting

There are two voicemail options:

1. Busy Greeting – This greeting is when "do not disturb" is enabled or on a call when call waiting is disabled.
2. No Answer Greeting –This greeting is played when you are away from phone and do not answer.

To record your voicemail greetings (on a Poly device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 1 to record your Busy Greeting.
4. Press 2 to record your No Answer Greeting.

To record your voicemail greetings (on a Yealink or Cisco device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 2 to record your Busy Greeting.
4. Press 3 to record your No Answer Greeting.

Step 4: Setting up ring tones for different numbers

As a user, you may have more than one number assigned to you such as an Auto Attendant or Hunt Group. You have the ability to change the ring tones for each number in order to better differentiate where callers are dialing into.

To change ring tones for different numbers, from your desk phone:

1. Select the Home key.
2. Select Basic.
3. Then, Ring Type.

Select the number you would like to change the ring type for and select the new Ring Type.