Frequently asked questions
Looking for answers about your Verizon service? Our Frequently Asked Questions page covers everything from billing and plans to troubleshooting and managing your account.
<h2 id="voicemail">Voicemail</h2>
- How do I set up voicemail for the first time?
- How do I sign into voicemail for the first time?
- What is my default voicemail PIN? (End User - guide)
- What if I don't have a default voicemail PIN?some text
- End Users - As a user, you may receive your voicemail PIN through an automated email. If you have not received this email, or if you cannot find the email, you can contact your company administrators for your voicemail PIN and voicemail access phone number.
- Admins - Administrators now have the ability to set a default voicemail PIN for when users are initially onboarded. During initial setup, the system administrator has the option of configuring the initial voicemail PIN as default or system-generated. Existing administrators can modify this setting within the admin portal. Learn more here.
- Why is the red light on my desk phone flashing, when I have no voicemail messages?some text
- The light on Yealink devices blinks when there are missed calls. To stop it, push the up arrow and scroll through the missed calls in the call history on the phone.
- Incoming calls are going straight to voicemail. I can dial out. Why and how can I fix this?some text
- Make sure Do Not Disturb (DND) is turned off. This can either be disabled directly on the device or through the end user portal. (guide)
- I have reset my voicemail passcode, but I am still locked out.some text
- If using the "envelope" button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.
<h2 id="username">Username and Password</h2>
- How do I change my password for the user portal?some text
- You can change your password by using the forgot password link when logging into the User Hub portal.
- How do I change my password for Webex app?some text
- You can change your password by going to https://idbroker.webex.com/idb/profile#/. You will then enter your current credentials and sign in. One logged in, go to Account Management > Password. Follow the criteria to set your new password.
- As an administrator, how can I reset a user's password?some text
- From the admin portal, select the Users tab. Find the user you wish to modify, and then select the Actions drop-down menu for password and PIN reset options.
- I have reset my voicemail passcode, but I am still locked out.some text
- If using the “envelope” button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.
<h2 id="outbound">Outbound caller ID</h2>
- How do I change the name on my outbound caller ID?some text
- Outbound caller ID changes require an order from sales. This is to protect you from other businesses or spam who may be trying to use your name. Please call 1-800-Verizon to update.
- The wrong name is showing on my outbound caller ID, and/or my company name is not showing. Why and how can I fix this?some text
- Outbound caller ID display is dependent on the receiving end’s capabilities and data sources. If the person you are calling doesn’t subscribe to the caller ID name (frequent with cell phones), then the only way it would display the name is if your number is in their contact list on the phone. If the phone provider that the person you are calling did not update their caller ID name database with the most up-to-date information, then it will display the name that they last had for your number on the caller ID.
