Change your call queue status

When your administrator adds you to a call queue, you can check and update your call queue status in the Webex App. When a call enters your queue, you'll receive a notification in the app and can answer the call directly from there. The call also appears in your call history.

1. In the app footer, click the Queues icon. Your current status is displayed in the footer, where you can also view all the call queues you are part of.
2. From the Agent status drop-down menu, select your status:
   
   • Available - You're ready to receive calls.
   • Unavailable - You're not available to receive calls.
   • Wrapping up - You're near the end of your shift but you can still receive calls.
3. Join or unjoin a queue by checking or unchecking the box next to the queue assigned.