Call recording controls on your desk phone and Webex App

Calls made to and received on desk phones or the Webex App can be recorded. Depending on your setup, your incoming and outgoing calls may be recorded automatically, or you may be able to decide which calls you want to record.

Call recordings in your Webex App

These options only appear if your administrator has configured you for on-demand call recording. If you don’t see these options, you may be configured with the call record always setting.

To start or stop recordings, during an active call, follow these steps:

1. During an active call, click Record.
2. Then click Record again.
3. To stop recording, click Record.
4. Then click Stop.

To pause and resume recordings, during an active call, follow these steps:

1. During an active, recorded call, click Record.
2. Click Pause.
3. To resume recording, click Record.
4. Then click Resume.

Call recordings on your desk phone

These options only appear if your administrator has configured you for on-demand call recording. If you don't see these options, you may be configured with the call record always setting.

To start or stop recordings, during an active call, follow these steps:

1. While on an active call, press the Record softkey.
2. To stop recording, press the StopRec softkey.

To pause and resume recordings, during an active call, follow these steps:

• While on an active, recorded call, press the PauseRec softkey.
• To resume, press the ResumeRec softkey.

You can also use the call recording feature access codes (FAC) to pause or resume recordings.

*48 - Pause a recording
*49 - Resume a Recording