View current calls

The Current Calls panel, located by the keypad and next to Parked Calls, shows you if you have any ongoing calls. You'll see their status there, or a message indicating No calls in progress if there are none.

Each call entry provides the following information:

• Direction: Displays the Incoming or Outgoing calls with the corresponding icons and alternative text.
• State: Displays the Ringing, Paused, or Connected calls with the respective icons and alternative text.
• Contact Name/Surname: Displays the actual name for colleagues and personal contacts. For unrecognized external numbers, it shows as Unknown User.
• Phone Number
• Duration: Displays the duration of the call from the originating event for the dialing calls to the answering event for connected calls. If a contact name or line is lengthy, it’s truncated with an ellipsis. Hovering over reveals the full name.

In the Current Calls panel, you can manage your ongoing calls in the following ways:

• Answer a call: You can answer an incoming call by clicking on the answer icon.
• Reject a Call: If you wish to decline an incoming call, click on the drop call icon.
• Hold a Call: To temporarily put a connected call on hold, click on the hold icon
• Resume a Call: If you've paused a call, you can resume it by either double-clicking on the call or clicking the resume icon.
• Hang up a Call: To end a call, click the hang up icon.
• Handle Errors: If there are any operational errors, a generic error modal appears to provide further guidance.

Calls within the panel are automatically sorted based on their start time. This ensures that the newest calls are positioned at the top.

If there are more than three calls in the panel, a scroll bar appears, allowing you to navigate through the list.