Transfer

Blind

Blind transfer, also referred to as an unattended or cold transfer, redirects a connected call to a new destination without any prior consultation with the recipient. Use this method to transfer a call to another agent, a different department, or an external contact.

To initiate a blind transfer:

1. Click on the Start Blind Transfer button located below the keypad.
2. The Fast Search panel displays. Use it to locate the contact.
3. Select whether you want to transfer the call to the contact's extension or mobile number and complete the blind transfer.

Attended

The attended transfer also known as a warm or consultative transfer, allows you to consult the recipient before completing the call transfer.

To initiate an attended transfer:

1. Click on the Start consultation transfer button.
2. Search for the contact that you wish to consult, and click the designated button to initiate the consultation.
3. Post consultations click the Complete Transfer to conclude the transfer.

Transfer to voicemail

Sometimes, it's necessary to direct a call to the recipient's voicemail, especially when they are unavailable or after business hours.

To initiate a transfer to voicemail:

1. Click the more options icon next to a contact.
2. Click the Direct Transfer button  to reroute the call to the selected contact's voicemail.