Park

The call parking feature offers an alternative to place calls on hold, with an advantage of enhancing your call management capabilities:

• Multiple Call Parking: Unlike traditional call holding, you can park multiple calls simultaneously, making it easier to manage multiple conversations.
• Shared Visibility: On parking a call, it becomes visible and accessible to anyone belonging to the same parking group. This allows seamless collaboration and ensures that no call is left unattended. 

To park a call, click the Park button.

Use camp on park

When you have a foreground call, you can opt to park it on a specific contact. The call is placed in the personal parking space of the specified contact. If the intended recipient doesn’t answer the call from their parking space, the call is redirected back to the user who initially parked the call.

You can Camp on a contact using the following:

• Colleagues and favorites Quick actions button
• Fast Search Modal, performing a Blind or a Consultation Transfer.