Hold and resume

Use the Hold /Resume feature to control the active calls, allowing you to pause and resume the conversation.

To place an active call on hold:

1. Click Hold.
2. This action pauses the call, and the status icon next to the call entry in the Current Calls panel updates.

To resume a call that was placed on hold:

1. Click Resume.
2. This action resumes the held call, allowing you to continue your conversation.

You can resume a call from the Current calls panel. Double click on the call or click the Resume button that appears on hovering the call.