View analytics for calling

You can use the analytics page in Control Hub to access interactive data visualizations that show important information, such as usage and adoption trends. The Calling analytics page has four main pages — Media Quality, Detailed Call History, Call Queue, and Auto-Attendant. Explore data as it automatically adapts to parameters that you specify in real-time. The graphs update dynamically as you explore the dashboard.

Tips for reading the dashboard

• Adjust time period - You can view the Total Call Legs and Total Call Minutes graphs on Daily, Weekly or Monthly timescales, so you can track engagement over time, and look for usage trends. This offers powerful insight into the adoption and usage of the different platforms for Webex and Webex Calling over time.
• Filters - The dashboard contains powerful filtering tools. Click on the Filters bar to select which data you want to see. You can filter by Endpoint in the Engagement tab, and by Quality, Endpoint, or Location in the Quality tab. You can clear individual filters by clicking the close button on the filter name.
• Export data or charts - You can export any graph or detail view. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list). When you combine file download with the filtering, searching, and ordering tools, you can easily generate useful reports about your Webex Calling deployment.
• Key performance indicators (KPIs) - At the top of each analytics page are the KPIs related to that topic. The range of data they measure changes as you select a new date range. 
• Information icons - For more information on what each chart is measuring, hover over the information icons throughout the analytics dashboard.

Access your analytics

1. From Control Hub, go to Monitoring and select Analytics.
2. Select Calling.
3. Choose Media Quality, Detailed Call History, Call Queue, or Auto-Attendant.