In this guide you will find information on Device Management and provides a centralized way of managing and maintaining the inventory of phones.
Control Hub – In-Call Features for Webex App
This guide reviews how administrators can enable or disable in-call features and capabilities for calling in Webex App.
Desktop Phones – Call Queue Supervisor Functions
Supervisors are users who manage call queue agents. Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in, or to take over calls that their assigned agents are currently handling by using Feature Access Codes (FACs).
Control Hub – Settings Templates
A settings template is a collection of custom settings for services like messaging, meeting, and calling. This guide reviews how to create and use settings templates in Control Hub.
Control Hub – Basic Meetings
A free version of Webex Meetings is now available in Control Hub even if your subscription doesn’t include a paid version of Webex Meetings. Read this guide to find out how to configure free Webex Meetings for your organization.
Control Hub – Spam/Fraud Call Indication
The internal dialing settings help define your organization’s extensions and how your employees will make internal calls.
Control Hub – Internal Dialing Settings
The internal dialing settings help define your organization’s extensions and how your employees will make internal calls.
Control Hub – Enhanced 988 National Suicide Prevention Lifeline for Webex Calling
Webex Calling users can dial 988 to reach the National Suicide Prevention Lifeline.
Control Hub – Troubleshooting Webex Calling Media Quality
You can now troubleshoot Webex Calling media quality in Control Hub.
Control Hub – Voicemail Transcription
The Voicemail Transcription feature is now available in Control Hub.