Calling Admin Portal – Reports

[wpseo_breadcrumb] IntroductionAuto Attendant ReportsCall Queue Reportsback to top[printfriendly] Related Articles [display-posts id=”540″] Introduction Administrators can run and export the following types of reports: Auto Attendant: Lists all inbound calls that reached the Auto Attendant service. Call Queues: Details all inbound calls that reached a call queue. This report can also be run in real time. Auto Attendant Reports Log in to Control Hub at the following URL: https://admin.webex.com/login. From the Overview page, select Calling Admin Portal in the Quick Links area. Select your site from the drop-down menu. Select the Reports tab from the left-hand navigation. Select Auto Attendant from the drop-down menu. Click image for large view If multiple countries are served, the Country drop-down may be used to limit the sites and Auto Attendants available. Select a date range for the report. The Call Queue history available for reporting is 2 days. The default time period is the … Read More

Calling User Portal – Hoteling

[wpseo_breadcrumb] What you need to know: Hoteling enables a user’s phone profile of phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone IntroductionEnable And Locate Your Host Phone For HotelingSign Into A Guest PhoneSign Out Of A Guest Phoneback to top[printfriendly]Introduction Hoteling enables a user’s phone profile (number, features, and calling plan) to be temporarily loaded onto another phone. This feature is called Hoteling, which has two parts — Hoteling Host and Hoteling Guest — that work together to allow you (guest) to use specific phones (hosts) by temporarily logging into and using them as their own phone. Enable And Locate Your Host Phone For Hoteling Before you begin Your administrator has to set up a guest account for you. The hoteling feature is applicable only to primary lines, and not applicable to shared lines. Go to https://settings.webex.com and select Webex Calling. From the … Read More

Calling User Portal – Barge In

[wpseo_breadcrumb] What you need to know: The Barge In feature enables you to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge-in on the call if it was already answered. Barge In can be used across locations. IntroductionManage Your Barge In Settingsback to top[printfriendly]Introduction The Barge In feature enables you to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge-in on the call if it was already answered. Barge In can be used across locations. To barge in on a call, dial Feature Access Code *33. You will then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to barge in. When connected, barge in creates a three-way call among all parties. … Read More

Calling User Portal – Priority Alert

[wpseo_breadcrumb] What you need to know: Priority Alert is user feature that allows a user’s phone to ring with a different cadence based on pre-defined criteria. This feature can be used as a way to quickly notify the user that a specific number is calling or when a call is from inside your group or outside your group. IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”4548″] Introduction The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria (i.e. phone number and day of week and time of day) for an entry must be true for the phone to ring with a different tone. Priority alert, when enabled and configured, will ring the end-user phone with a distinctive ring allowing the user to know that a specific person or group … Read More