Administrators - Self Help Video Library

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Getting Started

Adding Users and Assigning Devices

Setting Up and Managing Office Hours

Setting Up Emergency Call Notification

Configuring User Features

Push to Talk

Application Services

Barge-In

Privacy

Call Waiting

Monitoring

Hoteling

Call Forwarding

Caller ID

Voicemail

Fax Messaging

Calling Permissions

Call Intercept

Executive and Executive Assistant

Call Recording

Location Services

Device Management

Numbers Management

Call Pickup Groups

Call Park Group

Call Park Extension

Music On Hold

Outbound Calling Permissions

Location Routing Prefixes

Voice Portal

Group Paging

Receptionist Client

Single Number Reach

Auto Attendants

New to the admin portal? We recommend playing these videos in sequence.

Intro to Auto Attendants

Creating an Auto Attendant

Modifying An Auto Attendant

Hunt Groups

New to the admin portal? We recommend playing these videos in sequence.

Intro to Hunt Groups

Creating a Hunt Group

Modifying a Hunt Group

Call Queues

New to the admin portal? We recommend playing these videos in sequence.

Intro to Call Queues

Creating a Call Queue

Modify General Settings for a Call Queue

Edit Call Queue Phone Numbers

Configure Call Forwarding for a Call Queue

Add/Delete Users in a Call Queue

Edit Call Queue Routing Pattern

Edit Call Queue Overflow Settings

Edit Call Queue Bounced Calls Settings

Edit Call Queue Call Back Number Settings

Modify Call Queue Policies

Edit Call Queue Announcement Settings

Manage Call Queue Supervisors

Modify Call Queue Policies

Edit Call Queue Announcement Settings