Quick Start for Softphones – Guide

Introduction

Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers. It will help you work more efficiently - from virtually anywhere.

In this guide, you will find getting started information to get you up and running quickly with basic feature information. For detailed information, user guides, and how-to videos on how you use all the features of your service, visit these end-user help areas of the site:

• Webex User Settings
• Desktop Phone User Guides

Print This Guide for Quick Reference

Once your administrator has set you up as a user, you will receive an email to access the Calling User Portal through Cisco Webex (settings.webex.com). Follow these steps to log in for the first time:

1. Click on the link from the email or the link provided to you by your administrator.
2. You will be prompted to create a new password.
3. Select Save.
4. Enter your email address and select Sign In.
5. This will take you to your Cisco Webex settings dashboard.
6. Select the Webex Calling tab to be navigated to your Calling User Portal where you can set up and modify your user calling settings.

You can manage settings and features directly in the Webex Calling app; however, you can access more functionality in Webex Settings, such as voicemail notifications, contact management, call history, and more.

1. Go to Cisco Webex at settings.webex.com.
2. Select the Webex Calling tab to be navigated to your Calling User Portal where you can set up and modify your user calling settings.
3. Choose any of the following options:
• Voicemail – You can increase the number of rings before your voicemail answers a call or choose to receive email notifications when you get a message. To create a voicemail PIN so that you can access your messages from the app, click the drop-down arrow at the top right, select Account Settings, and under Security, click Change Voicemail PIN.
• Call History – View a list of all of your incoming, outgoing, and missed calls.
• Call Settings – Turn on calling features such as Call Forward, Simultaneous Ring, and Call Waiting. Some features, such as Do Not Disturb, you can also turn on from the Webex Calling app itself.
• Directory – On this tab, you can manage and add contacts.
• My Apps – Access installation files for the Webex Calling app. More details on installing applications in Step 3 of this guide.

You can get Webex App for your computer or mobile device. You can also access it via a web browser, if needed. Install it on multiple devices and switch between them hassle-free. Your content stays in sync because everything is stored in the cloud.

1. To download, sign in to https://settings.webex.com, click Download Webex App.
2. You are redirected to Webex download page, and the site automatically determines the platform (MAC or PC).
3. Click the Download button.
4. Run the program when the download is complete.
5. Log in using your Webex Settings username and password.

Go to https://web.webex.com/ for Webex App for Web.