Control Hub – Private Line Automatic Ringdown (PLAR)

[wpseo_breadcrumb]

What you need to know:

Private Line Automatic Ringdown (PLAR) is now configurable in Control Hub. This guide reviews the steps an administrator can take to set up hotline configuration.

Note:

  • Once PLAR is configured on a line, E911 dialing no longer works from that line.
  • PLAR is not applicable for FLEX 3.0 Professional licenses.
  • Phones set up with the PLAR feature can’t dial any other numbers from the line that is configured for PLAR.
Introduction
Configure a Hotline for Deskphones
Configure a Hotline for ATA
back to top
[printfriendly]

Related Articles

[display-posts id="4312,4278,4228"]

Introduction

As an administrator, you can configure a phone to automatically call a pre-defined number as soon as it goes off-hook, providing the benefit of speed and convenience. The Private Line Automatic Ringdown (PLAR) feature is a hotline configured in Cisco Webex Control Hub and applicable to ATA, Deskphone, users, and workspaces.

Configure a Hotline for Deskphones

A hotline can only be configured on a deskphone if its primary line has been configured as a hotline. Once a Primary line is configured as a hotline, its shared lines will also be reconfigured as hotlines.

  1. From Control Hub, select the Devices tab.

    2. Click image for large view
  2. Locate and select the user to modify.
  3. Under Device Management, click Configure Lines.

    4. Click image for large view
  4. Click the Customized Behaviors tab.
  5. Toggle the Hotline port to enable hotline for the device.

    6. Note: A hotline can’t be configured in the same port that uses a T.38.

    Click image for large view
  6. Enter the extension or phone number to automatically dial when the device goes off-hook.
  7. Click Save.

Configure a Hotline for ATA

To configure a hotline for ATA, take the following steps:

  1. From Control Hub, go to Devices.

    2. Click image for large view
  2. Locate and select the user to modify.
  3. Under Device Management, click Configure Ports.

    4. Click image for large view
  4. Click the Customized Behaviors tab.
  5. Toggle the Hotline port to enable hotline for the device.

    6. Click image for large view
  6. Enter the extension or phone number to automatically dial when the device goes off-hook.

    7. Set the destination to any number entered manually or selected from existing extensions and phone numbers.

    Note: Use extensions for destinations in the same location as the device, otherwise, specify the destination's full E.164 number or Location Code with Extension to route the calls properly.         

  7. Click Save.