Manage Your Voicemail Settings

Manage Your Voicemail Settings

In User Hub, you can manage your voicemail settings, like when you want your voicemail to be active, message storage settings, and how you would like to be notified of new voicemail messages. You can also set up your voicemail greetings.

To access your voicemail settings:

1. Sign in to User Hub.
2. Click Settings > Calling > Voicemail.

Listen to your voicemail messages

You can listen to and download your voice messages from User Hub. When you have a voice message waiting for you, you’ll see an indicator under the voicemail tab within your calling settings.

1. Under voicemail inbox, click  Manage voicemails.
2. Locate and click on the voicemail you wish to hear. A drop-down will appear.
3. Click the Play button.
4. You message will be played.

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To download the voicemail message:

1. Click the More options icon next to the message.
2. Click Download.
3. The message will download as a .wav file to your computer.

Change Your Voicemail PIN

You can create a voicemail PIN if your administrator hasn't provided you, or change your PIN if you forget it at any time.

1. Under Voicemail PIN, click Reset voicemail PIN.
2. Enter your new PIN.
3. Confirm your PIN in the appropriate box.
4. Click Save when complete.

Note: The PIN number must be between 6 and 30 digits.

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Choose When to Send Callers to Voicemail

You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.

1. Under Send call to voicemail.
2. Choose when to have your calls sent to voicemail:
   • Send all incoming calls to voicemail.
   • Send calls to voicemail when line is busy. If this option is selected, choose whether to have a default message played, or a custom message that you have created and uploaded from your computer.
   • Send calls to voicemail when no one answers. If this option is selected, choose whether to have a default message played, or a custom message that you have created.
3. Click Save when completed.

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Allow callers to transfer from your voicemail greeting

You can allow callers to press 0 and be transferred to another phone number, of our choosing, when they reach your voicemail greeting.

Note: If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.”

1. Under Additional settings, toggle on Transfer on ‘0’ to another phone number.
2. Enter a valid 10-digit number.
3. Click Save.

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Enable voicemail notifications

1. Under Notifications, toggle on Notifications.
2. You can either choose:
   • To receive email notifications, select Email.
   • Enter a valid email address in the field.
     Or
   • To receive text message notifications, select Text message.
   • Enter the phone number and service provider.
3. Click Save when complete.

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Enable Message Storage

You can choose where you want to store your voicemail and fax messages—in the User Hub or to a specified email address as a .tiff file.

1. Under Message storage, you can choose:
   • Use internal mailbox—This option allows you to access the voicemail from your phone or from the Webex Settings Portal. Select Use the phone's new message indicator check box to enable the message waiting indicator for your desk phone.
   • The internal mailbox has the following storage limitations,
               - Single message limit of 10 minutes
               - Total mailbox limit of 100 minutes
   • Use external mailbox—With this option, you can enter the email address to which you want to send all the voicemails. If this option is selected, voice messages won’t be accessible from your phone, desktop app, and the user portal, and are not transcribed.
2. Click Save when complete.

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