End Users Quick Start Guide – for Desk Phones

Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers. It will help you work more efficiently - from virtually anywhere.

In this guide, you will find getting started information to get you up and running quickly with basic feature information, specifically for your desk phone. For detailed information, user guides and how-to videos on how you use all the features of your service, visit these end-user help areas of the site:

• Desktop Phone User Guides
• Webex User Settings

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Once your administrator has set you up as a user, you will receive an email to access the Calling User Portal through Cisco Webex (settings.webex.com). Follow these steps to log in for the first time:

1. Click on the link from the email or the link provided to you by your administrator.
2. You will be prompted to create a new password.
3. Select Save.
4. Enter your email address and select Sign In.
5. This will take you to your Cisco Webex settings dashboard.
6. Select the Webex Calling tab to be navigated to your Calling User Portal where you can set up and modify your user calling settings.

The next steps walk you through how to set up your desktop phone. For more information on how to set up and modify calling settings within your end user portal, see the Webex User Settings section of the help site.

Note: These general steps for setting up your desktop phone apply to most phones, for information on specific Cisco phone devices and other desktop phone help topics, go here.

Your company administrator is responsible for enabling voicemail on your user profile. Once this is done, you will receive an email with your temporary voicemail passcode. To setup your voicemail for the first time:

1. Press the Message button on your desk phone.
2. Enter your temporary passcode from the email you received.
3. Follow prompts to change your temporary password.
4. Enter your temporary voicemail passcode from the email you received.
5. Follow the prompts to change your temporary password.

There are two voicemail options:

1. Busy Greeting – This greeting is when "do not disturb" is enabled or on a call and call waiting is disabled.
2. No Answer Greeting –This greeting is played when you are away from phone and do not answer.

To record your voicemail greetings (on a Poly device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 1 to record your Busy Greeting.
4. Press 2 to record your No Answer Greeting.

To record your voicemail greetings (on a Yealink or Cisco device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 2 to record your Busy Greeting.
4. Press 3 to record your No Answer Greeting.

If or when you need to forward calls from your desk phone to another line, you can configure Call Forwarding.

1. Select the Forward softkey or from the home screen, select Forward.
2. Select the type of forwarding option:
   • Call Forwarding Always – Forward all incoming calls to a specified forward-to destination.
   • Call Forwarding No Answer – Forward calls if you do not answer.
   • Call Forwarding Busy – Forward calls when the Do Not Disturb feature is enabled, or if your line is busy.
3. Enter the phone number to which to forward calls in the Contact field.
4. Select Enable.

Note: When configuring Call Forwarding No Answer, you must also select the number of rings the caller will hear before the call is forwarded.

As a user, you may have more than one number assigned to you such as an Auto Attendant or Hunt Group. You have the ability to change the ring tones for each number in order to better differentiate where callers are dialing into.

To change ring tones for different numbers, from your desk phone:

1. Select the Home key.
2. Select Basic.
3. Then, Ring Type.
4. Select the number you would like to change the ring type for and select the new Ring Type.