The Call Recording service is a hybrid feature, where the Webex Calling platform enables the Call Recording user feature settings, while storage and management of recorded calls are delivered via the Dubber portal. Call Recordings are sent to the Dubber platform for playback and general management. As a Verizon Webex Calling customer, we offer various call recording solutions, they are as follows:

Call Recording

Keep a record of every conversation. Store, share, and rate. With a single click, you can gain critical compliance, revenue, customer, and people intelligence.

• Dubber Recording - Unified call recording where only you, or individuals on your team need to record, store and review every crucial conversation.
• Dubber Unified Capture - Ideal for managers and leaders needing central review and control over 100% accurate recordings and data - with control over what teams can see and access. Includes Dubber Premium API.
• Dubber Insights - All-inclusive call recording for single users with a full range of recording features, unlimited retention period, and unlimited storage capability. Includes AI-enriched insights and alerts and unlimited API and integration.

On this video library page, you'll receive how-to instructions for setting up and using the Dubber portal. For more information on how to enable the call recording feature for users within Control Hub, see this guide and/or this video.

Dubber Video Library - Call Record Unlimited and Call Recording Plus AI

In this section, all of the videos below apply to both Call Recording packages.

Dubber Video Library - Call Recording Plus AI Only

This video applies to Call Recording Plus AI only.