Control Hub – Third-Party Devices (Customer Managed Devices)

Administrators can add and assign third-party devices (also known as customer-managed devices) to users or workspaces. These devices can include third-party SIP devices like door phones, overhead pagers and ATAs, and digital fax solutions.

Feature Prerequisites

The following specifications apply when adding third-party SIP devices:

• Devices must be manually provisioned, and you must own the SIP Authentication credential. You are responsible for any fraud created due to failure to secure these credentials.
• All third-party devices connecting to Webex Calling must support TLS 1.2.
• There are minimum firmware requirements in place. Check the third-party documentation for details.
• Customer Managed Devices now offers two generic SIP profiles, which are Generic SIP Phone and Generic SIP Gateway. These profiles allow SIP-TLS 1.2 compliant devices to connect to Webex Calling, without adding the specific device name in the Control Hub. Similar to the other Customer Managed devices, Cisco Technical Support doesn’t investigate issues with devices connecting through this provisioning option.

Add a Third-Party in Devices

The steps below outline how to add a device from the Devices page in Control Hub.

1. From Control Hub, go to Management and select Devices.
2. Select Add device.

Note: If applicable, you can add a device to an existing user or workspace.


Click image for large view
3. Choose Workspace and then select Next.
4. Choose New Workspace and then select Next.
5. Enter the following information:
   • Name—What do you want to name the workspace?
   • Type—What type best describes this workspace?
   • Capacity—How many people are this workspace suitable for?
   • Location—Where is this space located?
6. Select Next.

Click image for large view
7. Select Cisco IP Phone.
8. From the Select Device drop-down list, select the device you’d like to add. If it is not listed, select Customer Managed Device.
9. Choose the Device Vendor from the drop-down list and enter the MAC address.

Note: If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it's read-only.

10. Read the disclaimer and click the confirmation box.
11. Select Next.

Click image for large view
12. Assign a phone number to the device.
13. Select Save.
14. The confirmation screen shows important information that you need to finish the provisioning process of your customer-managed device.

Note: Your SIP Username and Password as you need this information to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add a Third-Party Device in Workspaces

The steps below outline how to add a device from the Workspaces page in Control Hub.

1. From Control Hub, go to Management and select Workspaces.
2. Select Add workspace.

Click image for large view
3. Enter the following information:
• Name—What do you want to name the workspace?
• Type—What type best describes this workspace?
• Capacity—How many people are this workspace suitable for?
• Location—Where is this space located?
4. Select Next.

Click image for large view
5. Select Cisco IP Phone.
6. From the Select Device drop-down list, select the device you’d like to add. If it is not listed, select Customer Managed Device.
7. Choose the Device Vendor from the drop-down list and enter the MAC address.

Note: If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it's read-only.

8. Read the disclaimer and click the confirmation box.
9. Select Next.

Click image for large view
10. Assign a phone number to the device.
11. Select Save.
12. The confirmation screen shows important information that you need to finish the provisioning process of your customer-managed device.

Note: Your SIP Username and Password as you need this information to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add a Third-Party Device to an Existing User

The steps below outline how to add a device to an existing user.

1. From Control Hub, go to Management and select Devices.
2. Select Add device.

Click image for large view
3. Choose Existing User and select Next.
4. Enter the name of the user you’d like to add this device to and select Next.
5. Select Cisco IP Phone.
6. From the Select Device drop-down list, select the device you’d like to add. If it is not listed, select Customer Managed Device.
7. Choose the Device Vendor from the drop-down list and enter the MAC address.

Note: If you've selected a fax service, then the MAC address field is automatically populated with a fake MAC address and it's read-only.

8. Read the disclaimer and click the confirmation box.
9. Select Next.

Click image for large view
10. Assign a phone number to the device.
11. Select Save.
12. The confirmation screen shows important information that you need to finish the provisioning process of your customer-managed device.

Note: Your SIP Username and Password as you need this information to finish setting up your customer-managed device. You can also download this information in a CSV file for your records. This is the last time that you can see the password in full.

Add Additional Users or Workspaces to a Third-Party Device

1. From Control Hub, go to Management and select Devices.
2. Select the existing device you want to add a user or workspace to.
3. Next to Configure Lines, select Manage.

Click image for large view
4. Select the Plus sign to add shared port configuration.

Click image for large view
5. Select the user or workspace to add and click Save.