Compontents

Type	Default setting	Transfer/forward enabled
Internal	Allow	Yes
Toll-free	Allow	Yes
National	Allow	Yes
International	Block	No
Operator assistance	Allow	Yes
Chargeable directory assistance	Allow	Yes
Special services I	Allow	Yes
Special services II	Allow	Yes
Special services I	Block	No
Special services II	Block	No

Column	Mandatory or Optional	Description	Supported values
Name	Mandatory	Enter the name of the auto attendant.	Character length: 1-30
Phone Number	Mandatory if extension is left blank	Enter the phone number. You must have either a phone number or an extension.	Example: +12815550100 Only E.164 numbers are allowed for CSV import. Phone number must be on the Numbers tab in Control Hub.
Extension	Mandatory if phone number is left blank	Enter the extension. You must have either a phone number or an extension.	Two to six digit extension. 00-999999 Extensions that match emergency numbers in the location country are not allowed (for example, you can't use 911 as an extension in USA).
Location	Mandatory	Enter the location to add auto attendants.	Example: Orlando Location must be on the Locations tab in Control Hub.
Time Zone	Optional	Enter the auto attendant time zone key. This time zone applies to the schedules applied to the auto attendants.	Example: America/Chicago Character length: 1-127
Language Code	Optional	Enter the announcement language for the auto attendants.	Example: en_us
Caller ID First Name	Mandatory	Enter the first name to display for the auto attendant. The caller ID is used when call forward is enabled and calls are forwarded out.	UTF-8 only characters are supported. Example: Marcus Character length: 1-30
Caller ID Last Name	Mandatory	Enter the last name to display for the auto attendant. The caller ID is used when call forward is enabled and calls are forwarded out.	UTF-8 only characters are supported. Example: Williams Character length: 1-30
Business Schedule	Mandatory	Enter the business hours schedule name.	A valid business schedule name within the organization.
Holiday Schedule	Mandatory	Enter the holiday hours schedule name.	A valid holiday schedule name within the organization.
Dialing Type	Optional	Select the dialing type.	Enterprise and Group are the values you can select from.
Business Hours Menu Extension	Optional	Select the business hours menu extension.	True and False are the values you can select from.
After Hours Menu Extension	Optional	Select the after hours menu extension.	True and False are the values you can select from.
Alternate Numbers	Optional	Enter the alternate number(s) to assign to the auto attendants.	Example: 1112223333. Character length: 1-23 Phone number must be on the Numbers tab in Control Hub.
Alternate Numbers Action	Optional	Enter ADD to add the alternate numbers you list in this row. Enter REMOVE to remove the alternate numbers you list in the row. If you enter REPLACE, you will remove all previously entered alternate numbers and replace with the alternate numbers you are adding in this row only.	ADD, REMOVE, REPLACE
Alternate Numbers 1-10 Ringtone	Optional	If distinctive ringing is enabled for alternate numbers, choose the distinctive ringing ring pattern. Choose from one of the supported options.	NORMAL, LONG_LONG, SHORT_SHORT_LONG, SHORT_LONG_SHORT
Business Hours Press 0-9, *, and # Description	Optional	Select the business hours type.	TRANSFER_WITHOUT_PROMPT TRANSFER_WITH_PROMPT TRANSFER_TO_OPERATOR NAME_DIALING EXTENSION_DIALING REPEAT_MENU EXIT TRANSFER_TO_MAILBOX TRANSFER_TO_SUBMENU RETURN_TO_PREVIOUS_MENU PLAY_ANNOUNCEMENT
After Hours Press 0-9, *, and # Description	Optional	Select the after hours type.	TRANSFER_WITHOUT_PROMPT TRANSFER_WITH_PROMPT TRANSFER_TO_OPERATOR NAME_DIALING EXTENSION_DIALING REPEAT_MENU EXIT TRANSFER_TO_MAILBOX TRANSFER_TO_SUBMENU RETURN_TO_PREVIOUS_MENU PLAY_ANNOUNCEMENT

Enhanced Survivability Tables.

Call Scenarios	SRST	Enhanced Survivability Node
Basic and Supplementary Calls(Inbound, Outbound, Hold/Resume)	Yes	Yes
PSTN Calls	Yes	Yes
Nomadic E911 Support	Yes	Yes
EPIC CRM Integration	No	Yes
CTI Integration	No	Yes
SIP Integrations	Yes	Yes
Paging Support (with CTI)	No	Yes

Protocol	TCP/UDP	Source	Destination	Source Port	Destination Port	Direction	Purpose
SFTP / SSH	TCP	ESN and Cisco monitoring Tool	Unified CM	Greater than1023	22	Bidirectional	Administration
NTP	UDP	ESN	Unified CM	Greater than1023	123	Bidirectional	Clock sync to Publisher
SNMP	UDP	CiscoMonitoring Tool	ESN	Greater than1023	161	Bidirectional	Monitoring
SNMP	UDP	ESN	Cisco Monitoring servers	Greater than1023	162	Bidirectional	Monitoring
Monitoring	TCP	CiscoMonitoring Tool	ESN	Greater than1023	443	Bidirectional	Monitoring
Syslog	UDP	ESN	Cisco Monitoring servers	Greater than1023	514	Bidirectional	Monitoring
Cisco AMC Service	TCP	ESN	Unified CM	Greater than1023	1090	Bidirectional	Monitoring
Cisco AMC Service	TCP	ESN	Unified CM	Greater than1023	1099	Bidirectional	Monitoring
Database Connection	TCP	ESN	Unified CM	Greater than1023	1500	Bidirectional	Database Replication
Database Connection	TCP	ESN	Unified CM	Greater than1023	1501	Bidirectional	Database Replication
Database Connection	TCP	ESN	Unified CM	Greater than1023	1510	Bidirectional	Database Replication
Database Connection	TCP	ESN	Unified CM	Greater than1023	1511	Bidirectional	Database Replication
Database Connection	TCP	ESN	Unified CM	Greater than1023	1515	Bidirectional	Database Replication
Cisco Extended Functions DB Replication	TCP	ESN	Unified CM	Greater than1023	2551	Bidirectional	Database Replication
Cisco Extended Functions DB Replication	TCP	ESN	Unified CM	Greater than1023	2552	Bidirectional	Database Replication
RIS server	TCP	ESN	Unified CM	Greater than1023	2555	Bidirectional	Monitoring
RIS client	TCP	ESN	Unified CM	Greater than1023	2556	Bidirectional	Monitoring
CTI	TCP	ESN	Unified CM	Greater than1023	2748	Bidirectional	Call Control
Trunk-based SIP service	TCP	ESN	Unified CM	Greater than1023	5060	Bidirectional	SIP service
Trunk-based SIP service	TCP	ESN	Unified CM	Greater than1023	5061	Bidirectional	SIP service
Database change notification	TCP	ESN	Unified CM	Greater than1023	8001	Bidirectional	Database Replication
SDL	TCP	ESN	Unified CM	Greater than1023	8002	Bidirectional	Call Control
SDL (CTI)	TCP	ESN	Unified CM	Greater than1023	8003	Bidirectional	Call Control
Diagnosis	TCP	ESN	Unified CM	Greater than1023	8080	Bidirectional	Monitoring
Cisco Control Centre between Nodes	TCP	ESN	Unified CM	Greater than1023	8443	Bidirectional	Cisco Control Center between Nodes
Monitoring	TCP	CiscoMonitoring Tool	ESN	Greater than1023	8443	Bidirectional	Monitoring
Intra Cluster Replication	TCP	ESN	Unified CM	Greater than1023	8500	Bidirectional	Database Replication
Location Bandwidth Manager	TCP	ESN	Unified CM	Greater than1023	9004	Bidirectional	Call Control
Secure Websocket	TCP	ESN	Unified CM	9560	n/a	Bidirectional	LPNS notification from DI cloud
Connectivity Validation	ICMP	ESN	Unified CM	n/a	n/a	-	Ping

Dedicated Instance Region	Subnet
U.S	69.168.17.0/24
EMEA	178.215.138.0/24
EU	178.215.131.0/24
APJC	103.232.71.0/24
AUS	178.215.128.0/24

URLs	Purpose
*.ucmgmt.cisco.com	Control Hub
*.webex.com	Telemetry

What is a Dedicated Instance? Tables.

Component	Cisco Assigned Name	Details
Location: Services → Calling → Location	WXC-DI-<region>-LOC	Location is mandatory for the activation of Interop SIP trunk between Webex Calling and Dedicated Instance. The customer administrator must configure the Main Number for this default Location created.
SIP Trunk: Services → Calling → Call Routing → Trunk	WXC-DI-<region>-<DC-1> WXC-DI-<region>-<DC-2>	SIP trunk one to each Dedicated Instance data center within a region is configured for basic interop between Webex Calling and Dedicated Instance. Note: These are default trunks created by Cisco and should not be modified or deleted.
Route Group: Services → Calling → Call Routing → Route Group	WXC-DI-<region>-RG	Route Groups are configured with the Interop SIP trunks, and administrators can easily configure or link their custom Dial Plan to the default Route Group.

Protocol	TCP/UDP	Source	Destination	Source Port	Destination Port	Purpose
SSH	TCP	Client	UC applications	Greater than1023	22	Administration
TFTP	UDP	Endpoint	Unified CM	Greater than1023	69	Legacy Endpoint Support
LDAP	TCP	UC applications	External Directory	Greater than1023	389	Directory sync to customer LDAP
HTTPS	TCP	Browser	UC applications	Greater than1023	443	Web access for self-care and administrative interfaces
Outbound Mail (SECURE)	TCP	UC Application	CUCxn	Greater than1023	587	Used to compose and send secure messages to any designated recipients
LDAP (SECURE)	TCP	UC Application	External Directory	Greater than1023	636	Directory sync to customer LDAP
H323	TCP	Gateway	Unified CM	Greater than1023	1720	Call signaling
H323	TCP	Unified CM	Unified CM	Greater than1023	1720	Call signaling
SCCP	TCP	Endpoint	Unified CM, CUCxn	Greater than1023	2000	Call signaling
SCCP	TCP	Unified CM	Unified CM, Gateway	Greater than1023	2000	Call signaling
MGCP	UDP	Gateway	Gateway	Greater than1023	2427	Call signaling
MGCP Blackhaul	TCP	Gateway	Unified CM	Greater than1023	2428	Call signaling
SCCP (SECURE)	TCP	Endpoint	Unified CM, CUCxn	Greater than1023	2443	Call signaling
SCCP (SECURE)	TCP	Unified CM	Unified CM, Gateway	Greater than1023	2443	Call signaling
Trust Verification	TCP	Endpoint	Unified CM	Greater than1023	2445	Providing trust verification service to endpoints
CTI	TCP	Endpoint	Unified CM	Greater than1023	2748	Connection between CTI applications (JTAPI/TSP) and CTIManager
Secure CTI	TCP	Endpoint	Unified CM	Greater than1023	2749	Secure connection between CTI applications (JTAPI/TSP) and CTIManager
LDAP Global Catalog	TCP	UC Applications	External Directory	Greater than1023	3268	Directory sync to customer LDAP
LDAP Global Catalog	TCP	UC Applications	External Directory	Greater than1023	3269	Directory sync to customer LDAP
CAPF Service	TCP	Endpoint	Unified CM	Greater than1023	3804	Certificate Authority Proxy Function (CAPF) listening port for issuing Locally Significant Certificates (LSC) to IP phones
SIP	TCP	Endpoint	Unified CM, CUCxn	Greater than1023	5060	Call signaling
SIP	TCP	Unified CM	Unified CM, Gateway	Greater than1023	5060	Call signaling
SIP (SECURE)	TCP	Endpoint	Unified CM	Greater than1023	5061	Call signaling
SIP (SECURE)	TCP	Unified CM	Unified CM, Gateway	Greater than1023	5061	Call signaling
SIP (OAUTH)	TCP	Endpoint	Unified CM	Greater than1023	5090	Call signaling
XMPP	TCP	Jabber Client	Cisco IM&P	Greater than1023	5222	Instant Messaging and Presence
HTTP	TCP	Endpoint	Unified CM	Greater than1023	6970	Downloading configuration and images to endpoints
HTTPS	TCP	Endpoint	Unified CM	Greater than1023	6971	Downloading configuration and images to endpoints
HTTPS	TCP	Endpoint	Unified CM	Greater than1023	6972	Downloading configuration and images to endpoints
HTTP	TCP	Jabber Client	CUCxn	Greater than1023	7080	Voicemail notifications
HTTPS	TCP	Jabber Client	CUCxn	Greater than1023	7443	Secure voicemail notifications
HTTPS	TCP	Unified CM	Unified CM	Greater than1023	7501	Used by Intercluster Lookup Service (ILS) for certificate-based authentication
HTTPS	TCP	Unified CM	Unified CM	Greater than1023	7502	Used by ILS for password-based authentication
IMAP	TCP	Jabber Client	CUCxn	Greater than1023	7993	IMAP over TLS
HTTP	TCP	Endpoint	Unified CM	Greater than1023	8080	Directory URI for Legacy Endpoint Support
HTTPS	TCP	Browser, Endpoint	UC applications	Greater than1023	8443	Web access for self-care and administrative interfaces, UDS
HTTPS	TCP	Phone	Unified CM	Greater than1023	9443	Authenticated contact search
HTTPS	TCP	Endpoint	Unified CM	Greater than1023	9444	Headset Management Feature
Secure RTP/SRTP	UDP	Unified CM	Phone	16384 to 32767 *	16384 to 32767 *	Media (audio) - Music On Hold, Annunciator, Software Conference Bridge (Open based on call signaling)
Secure RTP/SRTP	UDP	Phone	Unified CM	16384 to 32767 *	16384 to 32767 *	Media (audio) - Music On Hold, Annunciator, Software Conference Bridge (Open based on call signaling)
COBRAS	TCP	Client	CUCxn	Greater than1023	20532	Backup and Restore Application Suite
ICMP	ICMP	Endpoint	UC applications	n/a	n/a	Ping
ICMP	ICMP	UC applications	Endpoint	n/a	n/a	Ping
* Certain special cases may use a greater range.

Dedicated Instance Analytics

Trunk details	Description
Trunk Name	Name of the trunk
Total call count/Total call minutes	Total number of calls/Total duration of calls in minutes
Audio call count/Audio call minutes	Total number of audio calls/Total duration of audio calls in minutes
Video call count/Video call minutes	Total number of video calls/Total duration of video calls in minutes
Failed Call Count	Total number of failed calls
Peak Calls	Peak call is calculated as the maximum number of calls placed within an hour for the selected date range. Timestamp displays the day when peak calls occurred. For example, for the selected date range between June 23 to June 30, if 100 calls started on trunk 1 at 10 am on June 23 and 200 calls on trunk 1 at 10 pm on June 24, then the peak call is 200 for the selected date range and corresponding timestamp displays that date as June 24.
Set max con. calls	To set maximum concurrent calls
Peak Utilization %	Peak utilization in percentage. Peak utilization is calculated as the ratio of Peak calls and Maximum concurrent calls.
Actions	Allowed options for the trunk

Manage users in bulk

Column	Description	Supported Values
User Email	Enter the email ID of the user.	Example: san@yahoo.com Character length:1-30
Voicemail Enabled	Select the voicemail enabled menu extension.	True and False are the values you can select from.
Send All Calls to VM	Select the send all calls to VM menu extension.	True and False are the values you can select from.
Send Busy Calls to VM	Select the send busy calls to VM menu extension.	True and False are the values you can select from.
Send Unanswered Calls to VM	Select the send unanswered calls to VM menu extension.	True and False are the values you can select from.
Number Of Rings Before Sending Unanswered Calls to VM	Enter the number of rings before sending unanswered calls to VM.	Example: 3 Range: 2-20
New Voicemail Notification Enabled	Select the new voicemail notification enabled menu extension.	True and False are the values you can select from.
New Voicemail Notification Destination	Enter the new voicemail notification destination.	True and False are the values you can select from.
Message Storage Type	Select the message storage type.	INTERNAL and EXTERNAL are the values you can select from.
Message Storage Internal Mailbox New Message Indicator	Select the message storage internal mailbox new message indicator.	True and False are the values you can select from.
Message Storage External Mailbox Email	Enter the email ID for the message storage external mailbox.	Example: san@yahoo.com Character length:1-30. Only applicable for EXTERNAL type
Transfer To Number Enabled	Select the transfer to number.	True and False are the values you can select from.
Transfer To Number Destination	Enter the transfer to number destination.	Example: 19095550000. Character length: 1-23
Email Copy Of Message Enabled	Select the email copy of message.	True and False are the values you can select from.
Email Copy Of Message Email Id	Enter the email ID for theemail copy of message.	Example: san@yahoo.com Character length:1-30
Fax Messaging Enabled	Select the fax messaging option.	True and False are the values you can select from.
Fax Messaging Phone Number	Enter the fax messaging phone number.	Example: 19095550000. Character length: 1-23
Fax Messaging Extension	Enter the fax messaging extension.	Example: 93670. Character length: 1-23
Call Forwarding Always Enabled	Select the call forwarding always enabled option.	True and False are the values you can select from.
Call Forwarding Always Phone Number	Enter the call forwarding always phone number.	Example: 19095550000. Character length: 1-23
Call Forwarding Always Play Tone Enabled	Select the call forwarding always play tone enabled option.	True and False are the values you can select from.
Call Forwarding Always Send To Voicemail Enabled	Select the call forwarding always send to voicemail enabled option.	True and False are the values you can select from.
Call Forwarding Busy Enabled	Select the call forwarding busy option.	True and False are the values you can select from.
Call Forwarding Busy Phone Number	Enter the call forwarding busy phone number.	Example: 19095550000. Character length: 1-23
Call Forwarding Busy Send To Voicemail Enabled	Select the call forwarding busy send option.	True and False are the values you can select from.
Call Forwarding No Answer Enabled	Select the call forwarding busy send option.	True and False are the values you can select from.
Call Forwarding No Answer Phone Number	Enter the call forwarding no answer phone number.	Example: 19095550000. Character length: 1-23
Call Forwarding No Answer Send To Voicemail Enabled	Select the call forwarding no answer send to voicemail enabled option.	True and False are the values you can select from.
Call Forwarding No Answer Number Of Rings	Enter the call forwarding no answer number of rings.	Example: 11 Character length: 1-23
Business Continuity Enabled	Select the business continuity option.	True and False are the values you can select from.
Business Continuity Phone Number	Enter the business continuity phone number.	Example: 19095550000. Character length: 1-23
Business Continuity Send To Voicemail Enabled	Select the business continuity send to voicemail enabled option.	True and False are the values you can select from.
Call Waiting Enabled	Select the call waiting enabled option.	True and False are the values you can select from.
External Caller ID Number	Enter the external caller ID phone number.	Example: 19095550000. Character length: 1-23
Caller ID First Name	Enter the caller ID first name.	Example: San. Character length: 1-23
Caller ID Last Name	Enter the caller ID last name.	Example: Tway. Character length: 1-23
External Caller ID Name Policy	Select the external caller ID name policy.	INTERCEPT_ALL and ALLOW_ALL are the values you can select from.
Custom External Caller ID Name	Enter the caller ID name.
Block Caller ID for Forwarded Calls	Select the block caller ID for forwarded calls.	True and False are the values you can select from.
Emergency Call Back Number Type	Enter the emergency call back number type.	Example: 19095550000. Character length: 1-23
Emergency Call Back Number	Enter the emergency call back number type.	Example: 19095550000. Character length: 1-23
Ring Devices For Click To Dial Calls Enabled	Select the ring devices for click to dial calls enabled.	True and False are the values you can select from.
Ring Devices For Group Page Enabled	Select the ring devices for group page option.	True and False are the values you can select from.
Ring Devices For Call Park Enabled	Select the ring devices for call park option.	True and False are the values you can select from.
Desktop Client Enabled	Select the desktop client option.	True and False are the values you can select from.
Mobile Client Enabled	Select the mobile client option.	True and False are the values you can select from.
Tablet Client Enabled	Select the tablet client option.	True and False are the values you can select from.
Desktop Browser Enabled	Select the desktop browser option.	True and False are the values you can select from.
Barge In Enabled	Select the barge in option.	True and False are the values you can select from.
Barge In Tone Enabled	Select the barge in tone option.	True and False are the values you can select from.
Call Intercept Enabled	Select the call intercept option.	True and False are the values you can select from.
Call Intercept Incoming Call Type	Select the call intercept incoming call option.	INTERCEPT_ALL and ALLOW_ALL are the values you can select from.
Call Intercept Incoming Call Voicemail Enabled	Select the call intercept incoming call voicemail option.	True and False are the values you can select from.
Call Intercept Incoming Call New Phone Number Announcement Enabled	Select the call intercept incoming call new phone number announcement option.	True and False are the values you can select from.
Call Intercept Incoming Call New Phone Number Announcement Destination	Enter the call intercept incoming call new phone number announcement destination option.	Example: 19095550000. Character length: 1-23
Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Enabled	Select the call intercept incoming call new phone number announcement zero transfer option.	True and False are the values you can select from.
Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Destination	Enter the call intercept incoming call new phone number announcement zero transfer destination option.	Example: 19095550000. Character length: 1-23
Call Intercept Outgoing Call Type	Select the call intercept outgoing call option.	INTERCEPT_ALL and ALLOW_LOCAL_ALL are the values you can select from.
Call Intercept Outgoing Call Transferred Enabled	Select the call intercept outgoing call transferred option.	True and False are the values you can select from.
Call Intercept Outgoing Call Transferred Phone Number	Enter the call intercept outgoing call transferred phone number option.	Example: 19095550000. Character length: 1-23
Incoming Calls Enabled	Select the incoming calls option.	True and False are the values you can select from.
Incoming Calls Internal Calls Enabled	Select the incoming internal calls option.	True and False are the values you can select from.
Incoming Calls Collect Calls Enabled	Select the incoming collect calls option.	True and False are the values you can select from.
Incoming Calls Transfer Types	Select the incoming transfer type option.	ALLOW_ALL_EXTERNAL, ALLOW_ONLY_TRANSFERRED_EXTERNAL and BLOCK_ALL_EXTERNAL are the values you can select from.
Outgoing Calls Enabled	Select the outgoing calls option.	True and False are the values you can select from.
Outgoing Calls Internal Action	Select the outgoing calls internal action option.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Internal Transfer Enabled	Select the outgoing calls internal transfer option.	True and False are the values you can select from.
Outgoing Calls Local Action	Select the outgoing calls local action option.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Local Transfer Enabled	Select the outgoing calls local transfer option.	True and False are the values you can select from.
Outgoing Calls Toll Free Action	Select the outgoing calls toll free action option.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Toll Free Transfer Enabled	Select the outgoing calls toll free transfer option.	True and False are the values you can select from.
Outgoing Calls Long Distance Action	Select the outgoing calls long distance action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Long Distance Transfer Enabled	Select the outgoing calls long distance transfer option.	True and False are the values you can select from.
Outgoing Calls International Action	Select the outgoing calls international action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls International Transfer Enabled	Select the outgoing calls international transfer option.	True and False are the values you can select from.
Outgoing Calls National Action	Select the outgoing calls national action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls National Transfer Enabled	Select the outgoing calls national transfer action.	True and False are the values you can select from.
Outgoing Calls Operator Assistance Action	Select the outgoing calls operator assistance action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Operator Assistance Transfer Enabled	Select the outgoing calls operator assistance transfer action.	True and False are the values you can select from.
Outgoing Calls Chargeable Directory Assistance Action	Select the outgoing calls chargeable directory assistance action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Chargeable Directory Assistance Transfer Enabled	Select the outgoing calls chargeable directory assistance transfer action.	True and False are the values you can select from.
Outgoing Calls Special Services I Action	Select the outgoing calls special services action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Special Services I Transfer Enabled	Select the outgoing calls special services transfer action.	True and False are the values you can select from.
Outgoing Calls Premium Services I Action	Select the outgoing calls premium services action.	ALLOW, AUTH_CODE and BLOCK are the values you can select from.
Outgoing Calls Premium Services I Transfer Enabled	Select the outgoing calls premium services transfer action.	True and False are the values you can select from.
Outgoing Calls Authorization Code Action	Select the outgoing calls authorization code action.	ADD, REMOVE and REPLACE are the values you can select from.
Outgoing Calls Authorization Code Name	Enter the outgoing calls authorization code name action.	Example: San. Character length: 1-23
Outgoing Calls Authorization Code Value	Enter the outgoing calls authorization code value.	Example: 19095550000. Character length: 1-23
Outgoing Calls Transfer Number	Enter the outgoing calls transfer number.	Example: 19095550000. Character length: 1-23
Compression	Select the compression type.	ON and OFF are the values you can select from.
Executive type	Select the executive type.	UNASSIGNED, EXECUTIVE and EXECUTIVE_ASSISTANT are the values you can select from.
Call Recording Enabled	Select the call recording type.	True and False are the values you can select from.
Call Recording Type	Select the call recording type.	ALWAYS, NEVER and OnDEMAND are the values you can select from.
Call Recording Start Stop Announcement Enabled	Select the call recording start stop announcement option.	True and False are the values you can select from.
Call Recording Voicemail Enabled	Select the call recording voicemail option.	True and False are the values you can select from.
Call Recording Notification Enabled	Select the call recording notification option.	True and False are the values you can select from.
Call Recording Notification Type	Select the call recording notification type option.	Play Announcement and Beep are the values you can select from.
Call Recording Reminder Tone Enabled	Select the call recording reminder tone option.	True and False are the values you can select from.
Call Recording Reminder Tone Interval	Select the call recording reminder tone interval option.	True and False are the values you can select from.
Hoteling Enabled	Select the hoteling enabled option.	True and False are the values you can select from.
Monitoring Enabled	Select the monitoring enabled option.	True and False are the values you can select from.
Monitored Line Action	Select the monitoring line action option.	ADD, REMOVE and REPLACE are the values you can select from.
Monitored Line / Call Park Extension	Enter the monitoring line or call park extension option.	Example: 19095550000. Character length: 1-23
Monitored Call Park Extension Location	Enter the monitoring call park extension location option.	Example: Connecticut. Character length: 1-23. This is applicable only if you have provide the CALL_PARK_EXTENSION
Privacy Auto Attendant Extension Dialing Enabled	Select the privacy auto attendant extension dialing option.	True and False are the values you can select from.
Privacy Auto Attendant Name Dialing Enabled	Select the privacy auto attendant name dialing option.	True and False are the values you can select from.
Privacy Selective Line Status Sharing Enabled	Select the privacy selective line status sharing option.	True and False are the values you can select from.
Privacy User Action	Select the privacy user action option.	ADD, REMOVE and REPLACE are the values you can select from.
Privacy User ID	Enter the privacy user ID option.	Example: 19095550000. Character length: 1-23
Push To Talk Access Type	Select the push to talk access type option.	ALLOW_USERS and BLOCK_USERS are the values you can select from.
Push To Talk Connection Type	Select the push to talk connection type option.	ONE_WAY and TWO_WAY are the values you can select from.
Push To Talk User Action	Select the push to talk user action option.	ADD, REMOVE and REPLACE are the values you can select from.
Push To Talk User ID	Enter the push to talk user ID.	Example: 19095550000. Character length: 1-23
Receptionist Client Enabled	Select the receptionist client option.	True and False are the values you can select from.
Receptionist Client User Action	Select the receptionist client user action option.	ADD, REMOVE and REPLACE are the values you can select from.
Receptionist Client User	Enter the receptionist client user option.	Example: 19095550000. Character length: 1-23
Announcement Language	Select the announcement language.	The values are based on the partner's language preferences
Alternate Numbers Action	Enter the alternate numbers action.	Example: 19095550000. Character length: 1-23
Alternate Numbers Phone Number	Enter the alternate numbers phone number.	Example: 19095550000. Character length: 1-23
Alternate Numbers Extension	Enter the alternate numbers extension.	Example: 93671. Character length: 1-23
Alternate Numbers Ring Pattern	Select the alternate numbers ring pattern.	NORMAL and LONG_LONG are the values you can select from.

Basic meeting licenses

Feature	Basic meetings	Paid meetings
Meeting duration limit	40 minutes per meeting; meetings automatically end at 40 minutes	24 hours
Meetings participant limit	100	1000
Webinar participant limit	N/A	5000
Webinar 10k+	N/A	Add-on purchase
Local recording	Available	Available
Cloud recording	N/A	Available
File transfer	N/A	Available
Join before host	N/A	Available
Schedule on behalf	N/A	Available
Alternate host/co-host	Available; N/A for online meeting sites	Available
PMR link change	Available	Available
Lock room setting	Available	Available
Schedule PMR (calendar plugin)	Available	Available
Webex Assistant for Meetings	N/A	Available
Closed captioning	N/A	Available
Toll dial-in	N/A	Add-on purchase
Included NBR storage	N/A	Available
NBR storage overage	N/A	Available
Retention period for NBR	N/A	1 year standard; 10 years with Pro Pack
Real-time translation	N/A	Add-on purchase
Simultaneous interpretation	N/A	Add-on purchase

Device model	Device type	End of sale	End of life (devices stop functioning)
Cisco SPA 8000	ATA	September 30, 2022	April 30, 2024
Yealink W56P	DECT	February 28, 2024	September 30, 2024
Poly SoundStation IP 7000	IP Phones	February 28, 2024	November 27, 2024
Panasonic KX-TGP600, KX-TPA60, KX-TPA65, KX-UDS124, KX-UDT111, KX-UDT121, KX-UDT131, KX-NCP500 MPR, KX-NCP1000 MPR, KX-TDE100, KX-TDE200, KX-TDE600, NS500 IP PBX, NS700 IP PBX, NS1000 IP PBX	DECTs, PBX	February 28, 2024	December 31, 2024
MITEL DECT SIP DECT OMM 512 DECT 612d, 622d, 632d, 142d Handsets	DECT	May 31, 2023	December 31, 2024
Obi ATA 30x	ATA	June 30, 2024	December 31, 2024
AudioCodes MP114	ATA	July 31, 2024	January 31, 2025
AudioCodes MP118	ATA	July 31, 2024	January 31, 2025
Yealink CP860	Conference Phone	September 30, 2024	February 28, 2025
Poly SoundStation IP 5000/6000	IP Phones	October 31, 2024	March 31, 2025
Cisco SPA 122	ATA	September 30, 2022	May 31, 2025
Yealink SIP-T41P	IP Phones	October 31, 2025	March 31, 2026
Yealink SIP-T42G	IP Phones	October 31, 2025	March 31, 2026
Yealink SIP-T46G	IP Phones	October 31, 2025	March 31, 2026
Yealink SIP-T48G	IP Phones	October 31, 2025	March 31, 2026
Poly VVX 101/201/301/311/401/411/501/601	IP Phones	October 31, 2025	March 31, 2026
Yealink SIP-T29G	IP Phones	October 31, 2026	March 31, 2027
Yealink SIP-T42S	IP Phones	October 31, 2026	March 31, 2027
Yealink SIP-T46S	IP Phones	October 31, 2026	March 31, 2027
Yealink SIP-T48S	IP Phones	October 31, 2026	March 31, 2027
Yealink SIP-T46S	IP Phones	October 31, 2026	March 31, 2027
Yealink SIP-T40G	IP Phones	February 28, 2027	September 30, 2027
Yealink SIP-T40P	IP Phones	February 28, 2027	September 30, 2027
Yealink W52P	DECT	February 28, 2027	September 30, 2027
Yealink CP920/CP960	Conference Phone	January 31, 2028	June 30, 2028
Yealink W60P	DECT	February 28, 2028	September 30, 2028

Code	Feature/Service	Description
*77	Anonymous Call Rejection Activation
*87	Anonymous Call Rejection Deactivation
52	Anonymous Call Rejection Interrogation
#8	Automatic Callback Deactivation
#9	Automatic Callback Menu Access
*15	Call Bridge
*72	Call Forwarding Always Activation	Redirects all incoming phone calls to another number such as a mobile phone or another user within your company. After dialing the assigned code, dial the phone number to redirect calls, then press the pound key (#).
*73	Call Forwarding Always Deactivation	Disables Call Forwarding Always.
*21	Call Forwarding Always to Voicemail Activation
21	Call Forwarding Always Interrogation
*21	Call Forwarding Always to Voice Mail Deactivation	Send all incoming calls to voicemail.
*68	Call Park	Parks a call on your extension or another user’s extension. Once a call is parked, it can be retrieved from another phone by using the Call Retrieve Feature Access Code. To park a call, dial *68 followed by the extension to park the call on, or the pound key (#) to park the call on your own extension.
*88	Call Park Retrieve	Used to retrieve a parked call. Enter *88 followed by the extension that call is parked on. If the call is parked on your own extension, press the pound key (#).
*98	Call Pickup
*55	Direct-to-Voicemail Transfer	Transfers a call on hold directly to voicemail. The call can be transferred to your voicemail box or to any other voicemail box in the group. For example, to transfer a call to another user’s voicemail, press the Transfer soft key, then enter *55 followed by the user’s extension.
*78	Do Not Disturb Activation	When Do Not Disturb is enabled, your phone does not ring and all calls go directly to voicemail.
*79	Do Not Disturb Deactivation	Disables Do Not Disturb.
*37	EOCP Sustained Authorization Code Lock
*47	EOCP Sustained Authorization Code Unlock
#61	Executive Call Filtering Activation
#62	Executive Call Filtering Dectivation
#63	Executive-Assistant Call Push
#64	Executive-Assistant Initiate Call
#65	Executive-Assistant Opt-In
#66	Executive-Assistant Opt-out
*69	Last Call Return	Dials the last number that called your phone.
#92#	Call Return Number Deletion
*66	Last Number Redial	Redials the last number placed from your phone
#80	Make Outgoing Call with Selected Caller ID
#81	Make Outgoing Call with Default Caller ID
*610	No Answer Timer
*36	Call Forwarding Always To Voicemail Deactivation	Deactivates the Call Forwarding Always To Voicemail service.
*90	Call Forwarding Busy Activation	Redirects incoming phone calls to another number, such as a mobile phone or another user within your company when you are engaged on another call. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*91	Call Forwarding Busy Deactivation	Disables Call Forwarding Busy.
67	Call Forwarding Busy Interrogation
*40	Call Forwarding Busy To Voicemail Activation	Sends calls to voicemail when you are engaged on a call.
#40	Call Forwarding Busy To Voicemail Deactivation	Deactivates the Call Forwarding Busy To Voicemail service.
*92	Call Forwarding No Answer Activation	Redirects incoming phone calls to another number, such as a mobile phone or another user when you do not answer your phone. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
61	Call Forwarding No Answer Interrogation
*93	Call Forwarding No Answer Deactivation	Disables Call Forwarding No Answer.
*41	Call Forwarding No Answer To Voicemail Activation	Sends calls to voicemail when you do not answer your phone.
#41	Call Forwarding No Answer To Voicemail Deactivation	Deactivates the Call Forwarding No Answer To Voicemail service.
*94	Call Forwarding Not Reachable Activation	Forwards all incoming calls to a different number when your device is not registered on the network. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*95	Call Forwarding Not Reachable Deactivation	Turns off the Call Forwarding Not Reachable Service.
63	Call Forwarding Not Reachable Interrogation
*67	Caller ID Delivery Blocking per Call	Activates the Calling Line ID Delivery Blocking service on a per-call basis.
54	Calling Line ID Delivery Blocking Interrogation
*31	Caller ID Delivery Blocking Persistent Activation	Activates the Calling Line ID Delivery Blocking service on all calls.
#31	Caller ID Delivery Blocking Persistent Deactivation	Deactivates the Calling Line ID Delivery Blocking service.
*65	Calling Line ID Delivery per Call	Displays your calling line ID for outbound calls on a per-call basis. Before placing a call, dial the assigned code. Note that this service is active only for one phone call.
*11	Call Pull	Allows you to move a call from your Office Anywhere phone to your office phone.
*98	Group Call Pickup	Enables you to pick up calls within an assigned Call Pickup Group.
*99	Clear Voice Message Waiting Indicator	Clears the message waiting indicator light on the phone.
*97	Directed Call Pickup	Answers calls ringing on another user’s line. Enter the assigned access code followed by the extension of the user whose call is to be picked up.
*33	Directed Call Pickup with Barge-In
*55	Direct Voicemail Transfer
*60	Music On Hold Per-Call Deactivation	Deactivates the Music On Hold service for the current call.
*50	Push To Talk	Provides intercom-like functionality between you and another user or group of users. Dial *50 followed by the other user’s extension. Their phone will go off-hook and an intercom-like call is placed. Note: This service requires administrator configuration before use.
#76	Selective Call Forwarding Activation
#77	Selective Call Forwarding Deactivation
51	Selective Call Forwarding Interrogation
#82	Silent Monitoring
*75	Speed Dial 100
#85	Supervisor Coaching
*33	Supervisor Barge-In
#86	Supervisor Take Over
*99	Voicemail Clear MWI
*86	Voicemail Retrieval
*62	Voice Portal Access
*14	Webex Anywhere E.164 Dialing
*43	Call Waiting Activation	Turns on Call Waiting.
*46	Call Waiting Deactivation	Turns off Call Waiting.
*70	Cancel Call Waiting	Call Waiting is still active, but you can cancel it per call.
53	Call Waiting Interrogation	Call Waiting Interrogation.
*43	Call Waiting Persistent Activation
#43	Call Waiting Persistent Dectivation
*44	Call Recording
*48	Call Recording - Pause
*49	Call Recording - Resume
*45	Call Recording Stop	Stops a recording in On Demand With User Initiated Start.
*11	Call Retrieve
56	Connected Line Identification Restriction Interrogation
*58	Group Call Park	To park a call to a group, the parking user puts an active call on hold and enters the feature access code (FAC) *58. The call park group service automatically hunts for the first available member of the Call Park group to park the call against. The Group Call Park feature always starts at the first assigned member.

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Key	Value	Description
ANI	{{NewPhoneContact.ANI}}	Automatic Number Identification (ANI) is a feature of a telecommunications network to automatically determine the originating phone number of a call. This variable stores the phone number of the caller for the inbound call to the queue.
DNIS	{{NewPhoneContact.DNIS}}	Dialed Number Identification Service (DNIS) is a service that identifies the originally dialed telephone number of a call. This variable stores the phone number that the caller dialed for the inbound call to the queue.
Interaction ID	{{NewPhoneContact.InteractionID}}	This variable stores a unique identifier that is associated with the interaction for the inbound call to the queue.
Agent ID	{{AgentAnswered.AgentID}}	This variable stores the unique identifier of the agent answering the call offered from the queue.
Agent Name	{{AgentAnswered.AgentName}}	This variable stores the display name of the agent answering the call offered from the queue.
Queue ID	{{AgentAnswered.QueueID}}	This variable stores the unique queue identifier of the queue offering the call to the agent answering the call.
Queue Name	{{AgentAnswered.QueueName}}	This variable stores the unique queue display name of the queue offering the call to the agent answering the call.
Tenant ID	{{AgentAnswered.TenantID}}	This variable stores the unique organization identifier of the agent answering the call.