This guide reviews the Poly CCX 400, 500, 600 & 700 phones

Supervisors are users who manage call queue agents. Agents in a call queue can be associated with a supervisor who can silently monitor, coach, barge in, or to take over calls that their assigned agents are currently handling by using Feature Access Codes (FACs).

This guide will cover the features and functions of the Cisco IP 8800 Series Phone.

This guide will cover the features and functions of the Cisco IP 6800/7800 Series Phone.