[wpseo_breadcrumb] What you need to know: Selective Calls, also referred to as Call Forward Selective is where you can create different rules to accept, reject, or forward certain calls based on the phone number or the person calling and/or the time of day and day of the week when the calls are received. IntroductionConfiguring Selectively Accepting CallsConfiguring Selectively Reject CallsConfiguring Selectively Forward Callsback to top[printfriendly] Related Articles [display-posts id=”4548″] Introduction Selective Calls is where you can create different rules to accept, reject, or forward certain calls based on the phone number or the person calling and/or the time of day and day of the week when the calls are received. You can also add schedules that determine when your selective calls are active. Configuring Selectively Accepting Calls The Selectively Accept Calls feature allows you to create a rule to accept calls based on a pre-configured rule. From the Calling User … Read More

[wpseo_breadcrumb] What you need to know: The Call Waiting feature allows you to place a call on hold to answer a different call. When you are on an active call, a tone alerts you to a new call and you can choose to answer or ignore the call. This feature can be configured from the Calling User Portal. Introductionback to top[printfriendly]Introduction The Call Waiting feature allows you to place a call on hold to answer a different call. When you are on an active call, a tone alerts you to a new call and you can choose to answer or ignore the call. To enable the Call Waiting feature, from the Calling User Portal, click on the Call Settings page. Select Call Waiting from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from … Read More

[wpseo_breadcrumb] What you need to know: Call Forwarding offers three options within the Calling User Portal: Always, When Busy and When No Answer. IntroductionConfigure Call Forwardingback to top[printfriendly] Introduction If you’re going to be away from your desk but don’t want to miss an important phone call, you can forward your calls to another phone number using the calling user portal. Configure Call Forwarding Go to https://settings.webex.com and select Webex Calling. From the calling user portal, go to Call Settings. Toggle on Call Forwarding. Click image for large view Select the call forwarding option you would like to use. Always – forwards all calls to the number you enter. When Busy – forwards all calls to the number you enter when your line is busy. When No Answer– forwarding all calls to the number you enter when you are away or not answering your phone. When Not Reachable (Business Continuity) … Read More

[wpseo_breadcrumb] What you need to know: Call Notify enables the user to send a notification through to their e-mail address when the receive a call or voicemail IntroductionFeature Setupback to top[printfriendly]Introduction When enabled, this feature will give all incoming calls the busy treatment. Optionally, you can enable a Ring Reminder to play a brief tone on your desktop phone when you receive incoming calls. Note: Only the site administrator can setup users in the Calling User Portal. Ask your site administrator if you do not have access into the Calling User Portal. Feature Setup From the Calling User Portal, click on the Call Settings page. Select Call Notify from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray-scale. To disable, click on the toggle button again. When disabled, it should change from … Read More

[wpseo_breadcrumb] What you need to know: The Unidentified Caller feature enables business and individuals to reject all calls that have an unidentified caller id. IntroductionFeature PrerequisitiesFeature Setupback to top[printfriendly]Introduction You are busy enough managing customers, employees, meetings, etc. Fielding random solicitation calls from unknown callers is not what you need. These calls are a disruptive and anti-productive. The Reject Unidentified Caller feature enables business and individuals to reject all calls that have an unidentified caller id. This article provides details on the following Unidentified Caller related topics: Feature Prerequisites Before the Unidentified Caller feature can be used the following conditions must be met: At least one inbound number must be available to be assigned to a station. Feature Setup Log in to Calling User Portal. Go to the Call Settings page. Select Anonymous Call Rejection. To enable, click on the toggle button to the right of the text. When it’s … Read More

[wpseo_breadcrumb] What you need to know: Office Anywhere (sometimes simply called “Anywhere”) is a feature allowing you to receive calls on the phone of your choice, such as your personal mobile phone. IntroductionConfigure Single Number Reach back to top[printfriendly] Introduction With single number reach (office anywhere), you can make, receive, and move calls to or from any device that you designate from your Webex Calling primary number. For example, you can take the call on the run by pushing or pulling the call to your mobile phone. Configure Single Number Reach (Office Anywhere) Before You Begin, single number reach (office anywhere) must be set up for your location by your administrator. Go to https://settings.webex.com and select Webex Calling. From the calling user portal, go to Call Settings. Then toggle on Single Number Reach (Office Anywhere). Mark the checkbox if you would like to enable contact calling from the directory tab. … Read More

[wpseo_breadcrumb] What you need to know: Do Not Disturb enables the user to direct all calls to voicemail. IntroductionFeature Setupback to top[printfriendly]Introduction When enabled, this feature will give all incoming calls the busy treatment. Optionally, you can enable a Ring Reminder to play a brief tone on your desktop phone when you receive incoming calls. Note: Only the site administrator can setup users in the Calling User Portal. Ask your site administrator if you do not have access into the Calling User Portal. Feature Setup From the Calling User Portal, click on the Call Settings page. Select Do Not Disturb from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray-scale. To disable, click on the toggle button again. When disabled, it should change from color back to gray-scale. Check Use ring reminder … Read More

[wpseo_breadcrumb] What you need to know: By adding the mobile and desktop app to your daily business communications, you can leverage a convenient and intuitive interface for cloud and mobile calling services. IntroductionDownload the Webex Appback to top[printfriendly]Introduction You can get Webex App for your computer or mobile device. You can also access it via a web browser, if needed. Install it on multiple devices and switch between them hassle-free. Your content stays in sync because everything is stored in the cloud. Download the Webex App Sign in to https://settings.webex.com, click Download Webex App. Click image for large view You are redirected to Webex download page, and the site automatically determines the platform (MAC or PC). Click the Download button. Click image for large view Run the program when the download is complete. Log in using your Webex Settings username and password.

[wpseo_breadcrumb] What you need to know: The Directory feature allows you access to the main Directory (Company Directory) and your Personal Directory (My Contacts). IntroductionAccess the Directory Accessing My Contactsback to top[printfriendly]Introduction The Directory feature allows you access to the main Directory (Company Directory) and your Personal Directory (My Contacts). For ease of use, set up your Directory prior to configuring other. My Numbers also includes access to your Company Directory, which displays your company phone list and allows you to place click to dial calls from your Calling User Portal. Accessing the Directory Log in to the Calling User Portal. Click the Directory Page. Click image for large view The Directory page is your company’s phone list. You cannot edit these numbers; however, if you are signed in to the UC-One Desktop Application, you can place calls to these users from this page. Click Export to CSV to export … Read More

[wpseo_breadcrumb] What you need to know: The Personal Call History feature provides a detailed report of your missed, placed, and received calls. This feature can be configured from Calling User Portal. Introductionback to top[printfriendly]Introduction The Personal Call History feature provides a detailed report of your missed, placed, and received calls. This feature can be configured from the Calling User Portal. To view a Personal Call History report of your number: From the Calling User Portal, click on the Call History page. From here, you will be able to view you incoming, outgoing and missed calls. Click image for large view Copyright© 2018 Cisco Systems, Inc. All rights reserved.