[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”487″] Introduction The monitoring feature allows users to observe the line status (e.g. active or inactive) of other phones through the additional line keys on their phone. Users can also quickly dial a monitored phone simply by pressing the associated line key on their desktop phone. Administrators manage monitoring privileges, activate the feature, and modify settings for users. Note: The maximum number of monitored lines is 50; however, bandwidth should be considered when setting up the monitoring feature for users. The maximum may also be determined by the number of line buttons on the phone. Feature Setup To configure a user’s monitoring settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling and scroll down to Between-user permissions. Select Monitoring. Click image for large view Add phone numbers or users … Read More

[wpseo_breadcrumb] What you need to know: The Sharing Feature, also known as Shared Line Appearance, is used for two main purposes: Configure sharing on your Desktop Phone and Soft Client use. Introduction to SharingConfiguring sharing back to top[printfriendly] Related Articles [display-posts id=”491″] Introduction to Sharing The sharing feature, also known as Shared Line Appearance, is used to configure sharing on your physical phone. This will enable users to receive calls placed to another user’s extension (from their own phone), to place calls from another user’s extension (from their own phone), and to see the status of that extension from the line key on their own phone. An example of this is an executive assistant who wants to be able to make and receive calls from the boss’s line. Note: User stations can be shared with up to five endpoints. Configuring Sharing On Your Physical Phone (VoIP Desk Phone) To configure … Read More

[wpseo_breadcrumb] IntroductionModifying User Calling Permissionsback to top[printfriendly] Related Articles [display-posts id=”534″] Introduction Administrators can configure the outgoing and incoming calling permissions for a user. By modifying these features, the user will no longer have the default calling permissions for the location or main site. For example, if you would like for a user to be able to receive incoming collect calls, while continuing to block collect calls for the rest of the organization, you can modify that specific user’s incoming call permissions. Modifying User Calling Permissions From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling and then scroll down to Call handling. Select Incoming call permissions or Outgoing call permissions. Click image for large view To modify the user’s outgoing call permissions, select Outgoing call permissions. Choose either Default settings or Custom settings. If you choose Custom settings, you can configure … Read More

[wpseo_breadcrumb] IntroductionConfigure a Host PhoneConfigure a Guest ProfileModifying Hoteling – As a Guestback to top[printfriendly] Related Articles [display-posts id=”668″] Introduction Hoteling enables a user’s phone profile (phone number, features, and calling plan) to be temporarily loaded onto a shared (host) phone. The hoteling feature has two parts — Hoteling Host and Hoteling Guest — that work together to allow you to designate specific phones (hosts) that users (guests) can temporarily log in to and use as their phone. When a guest logs in to a hosted phone, their user profile is automatically transferred to the device. The host device then becomes the user’s primary device while they are logged in to it. The hoteling feature is useful for companies with traveling users, which enables employees to be in a remote office but still have the functionality of their main desk phone with the same features. It is also useful in … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”641,3562,689,1625″] Introduction This article provides instructions for administrators to configure the call forwarding service for a user. There are four Call Forwarding features a user can utilize: Forward all calls Forward calls during busy lines Forward calls when unanswered Forward calls if the network is disconnected Feature Setup From Control Hub, go to the Users tab. Select the user you would like to modify. Select the Calling. Scroll down to Call handling and select Call forwarding. Click image for large view From here, you can choose when incoming calls are forwarded for the user. The following call forwarding features can be activated or modified: Forward all calls – You can choose to have all calls forwarded to a specific phone number here. Enter the phone number you would like it to be forwarded to. Check the box next to Allow forwarded calls … Read More

[wpseo_breadcrumb] IntroductionEnable VoicemailSend Calls to VoicemailNew Voicemail NotificationAdditional Voicemail Settingsback to top[printfriendly] Related Articles [display-posts id=”574,2340,4312,1629″] Introduction Administrators can enable and configure voicemail settings and notifications for users within Control Hub. The voicemail settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format. The Voicemail Group feature can also be configured in Control Hub and allows administrators to create a shared voicemail box and inbound fax box to assign to users or call routing features, like auto attendants, call queues or hunt groups. Click here for more information on Voicemail Group. Enable Voicemail From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Voicemail, fax and announcement language and select Voicemail. Click image for large view Select the toggle to enable voicemail for the user and configure specifics below. … Read More

[wpseo_breadcrumb] Alternate Numbersback to top[printfriendly] Related Articles [display-posts id=”4312,4278,4228″] Alternate Numbers You can assign a user alternate numbers. This allows multiple phone numbers to ring into the same phone with different ring tones to distinguish what lines are being called. All that is required is the extra phone number(s). New stations or lines are not required. To add an alternate number to a user, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Under Directory numbers, select Add Number. Click image for large view Select the alternate number(s) you’d like to assign from the drop-down list of available numbers. You can add up to 10 alternate numbers to a user. Enter an extension, if applicable. Select the toggle under Distinctive ring pattern to identify calls coming from specific phone numbers. Then select the ring pattern you’d like to … Read More