[wpseo_breadcrumb] What you need to know: The music-on-hold settings for a location are now configurable within Control Hub. This guide reviews the options available for hold music and how to modify them. IntroductionFeature PrerequisitesConfigure Music on Holdback to top[printfriendly]Introduction to Music On Hold An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music, or you can upload a custom audio file to be played. Default: The system plays music to fill the silence and allow the customer to know they are still connected. Custom: Enables you to upload a customized message. Feature Prerequisites Before the music-on-hold service can be used, it must be provisioned for the site. Configure Music On Hold From Control Hub, go to Services and select Calling. Select Locations. Click image for large view Select the location you would like to modify the music-on-hold settings for … Read More

[wpseo_breadcrumb] What you need to know: This feature is now set up and managed in Control Hub. Introduction to SchedulesFeature NotesCreate a New ScheduleModify an Existing Scheduleback to top[printfriendly] Related Articles [display-posts id=”504″] Introduction to Schedules Time schedules are used to support other features (e.g. auto attendants and call queues). A time schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday. Feature Notes Typically, upon install of your service, two predefined schedules are set up and assigned to an auto attendant: Auto Attendant – Business: This schedule defines the days and hours your office is taking phone calls. Auto Attendant – Holiday: This schedule defines the days your office is closed due to a holiday and not … Read More

[wpseo_breadcrumb] What you need to know: The Receptionist client is now configurable in Control Hub. This guide reviews the steps an administrator can take to assign and configure the Receptionist client within Control Hub. IntroductionAssigning the Receptionist ClientView/Export a List of Receptionist Clientsback to top[printfriendly] Related Articles [display-posts id=”675″] Introduction Receptionist is an Internet Protocol (IP) Telephony Attendant Console, specifically developed for hosted environments. It is used by “front-of-house” receptionists or telephone attendants, who screen inbound calls for enterprises. The Receptionist client realizes the promise of IP telephony by enhancing business processes and delivering rich services in a user-friendly way. Assigning the Receptionist Client From Control Hub, go to the Users tab. Select the user you would like to assign the Receptionist Client to. Select Calling and then Advanced Call Settings. Click image for large view Select Receptionist Client. Click image for large view To enable, select the toggle. Select … Read More

[wpseo_breadcrumb] What you need to know: The group paging feature is now configurable in Control Hub. This guide reviews the steps an administrator can take to create or modify a paging group for a location in Control Hub. Introduction to Group PagingCreate a Paging GroupModifying a Paging Groupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction to Group Paging The group paging service allows a user to set up a one-way call to a group of up to 75 target users by dialing a single number or extension. Multiple paging groups can be set up for different departments or teams. Group paging can be a cost-efficient alternative to having an overhead paging system installed. Or, it is an effective tool for when overhead paging would reach too many audiences. For example, if a grocery store manager needs to relay a message to the entire deli department, all of the deli employees … Read More

[wpseo_breadcrumb] What you need to know: The call pickup feature is now configurable in Control Hub. This guide reviews the steps an administrator can take to set up call pickup groups. IntroductionCreate a Call Pickup GroupEdit a Call Pickup Groupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction to Group call pickup configuration The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group administrator-defined set of users within a location, to which the call pickup feature applies. The call pickup feature requires call pickup groups to be added, modified, and removed as well as assigning specific users to that pickup group. Feature Notes Before the Call Pickup service can be used, the following conditions must be met: A user can only be assigned to one call pickup group. A call pickup group may only have assigned users from the … Read More

This guide reviews how administrators can set up and configure call park groups, call park extensions, and call park settings for a location within Control Hub.

This guide reviews how to set up and manage a call queue in Control Hub.

[wpseo_breadcrumb] What you need to know: This feature is now set up and managed in Control Hub. Introduction to Auto AttendantsCreate a New Auto AttendantModify an Existing Auto AttendantBulk Manageback to top[printfriendly] Related Articles [display-posts id=”528″] Introduction to Auto Attendants Auto attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. The auto attendant has two primary modes, one for business hours and the other for after hours. In addition to the primary modes, an administrator can create a holiday schedule for special closures and/or holidays. Each mode allows administrators to set up options 1 – 9, #, and * to present callers with different options from which to select. Click image for large view Create a New Auto Attendant Before you begin: You can use an … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly] Related Articles [display-posts id=”689″] Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. When enabled, the administrator can create an allowed or blocked user list. For example, you can create a list of customer service representatives who can (allowed list) chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules. Administrators can configure this setting in Control Hub. Note: Users dial *50 and the extension to place push-to-talk calls. Feature Setup To configure a user’s push-to-talk settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Between-user permissions and select Push-to-Talk. Click image for large view Check the box next to Auto answer calls, … Read More

[wpseo_breadcrumb] IntroductionFeature Setupback to top[printfriendly]Introduction With the privacy feature, administrators can manage users’ privacy settings and determine if and how their lines can be monitored by other users. The privacy feature also determines if a user can be reached by the auto-attendant service (i.e. the dial-by-name directory). All users are open to having the line status on their phone monitored, by default. However, not everyone needs or wants to be included in these options. For example, an executive may want an administrative assistant to be able to monitor their phone status but not necessarily not all other users. Additionally, some businesses may want the dial-by-name directory to only route to select users. Feature Setup To edit a user’s privacy settings, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify. Select Calling. Scroll down to Between-user premissions and select Privacy. Click … Read More