In this guide you will find an Introduction to Unified Messaging, Feature Prerequisites, Voice messaging, Fax messaging, Settings and Greetings.

[wpseo_breadcrumb] IntroductionFeature PrerequisitesCall Recording Entitlement for UsersNext Steps in Dubberback to top[printfriendly] Related Articles [display-posts id=”3755,4824″] Introduction The Call Recording feature provides a hosted mechanism for Webex Calling customers to record the calls placed and received on the Webex Calling platform for replay and archival. This feature is helpful for quality assurance, security, training, and more. The Call Recording service is a hybrid feature, where the Webex Calling platform enables the Call Recording user feature settings, while storage and management of recorded calls are delivered via the Dubber portal. All Webex Calling customers have access to the Dubber Go – free subscription. With Dubber Go, users get convenience call recording. Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access. You will need to order these. Dubber Go – is available to all users and gives access to unlimited recordings. Each recording … Read More

The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to.

Learn how to create and manage location codes for your organization using the Calling Admin Portal.

Learn how to change the main number for a location using the Calling Admin Portal.

[wpseo_breadcrumb] IntroductionModifying Administrator PermissionsAccessing the Calling User Portalback to top[printfriendly] Related Articles [display-posts id=”550″] Introduction Administrators can access the Calling User Portal through the Control Hub. With this access, administrators can manage some of the user features on behalf of the end user. For example, enabling or disabling Do Not Disturb (DND) and other rule-based features. This can be helpful when users are out of the office unexpectedly or when troubleshooting the user features. This access is only available to administrators who have full administrator privileges. This guide will go through the steps of modifying administrator permissions and accessing the Calling User Portal from Control Hub. Modifying Administrator Permissions Log in to Control Hub. From the left-hand navigation, select Users. Select the user you would like to modify. Scroll down and select Administrator Roles. Click image for large view Check the box next to Organization administrator and then select Full … Read More

[wpseo_breadcrumb] IntroductionAuto Attendant ReportsCall Queue Reportsback to top[printfriendly] Related Articles [display-posts id=”540″] Introduction Administrators can run and export the following types of reports: Auto Attendant: Lists all inbound calls that reached the Auto Attendant service. Call Queues: Details all inbound calls that reached a call queue. This report can also be run in real time. Auto Attendant Reports Log in to Control Hub at the following URL: https://admin.webex.com/login. From the Overview page, select Calling Admin Portal in the Quick Links area. Select your site from the drop-down menu. Select the Reports tab from the left-hand navigation. Select Auto Attendant from the drop-down menu. Click image for large view If multiple countries are served, the Country drop-down may be used to limit the sites and Auto Attendants available. Select a date range for the report. The Call Queue history available for reporting is 2 days. The default time period is the … Read More

[wpseo_breadcrumb] Webex Calling Port Reference for Webex Calling BroadCloud Calling Port Reference for BroadCloud Calling

[wpseo_breadcrumb] AnalyticsHow Data is CollectedDashboard TipsKnown LimitationsEngagementQualityDetailed Call History ReportsAuto Attendant and Call Queue Reportsback to top[printfriendly] Related Articles [display-posts id=”671″] Analytics You can use the Analytics page in Control Hub to access interactive data visualizations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real-time. You can gain insight into how people are using Webex Calling and the Webex app (engagement), and the quality of their call media experience for up to 13 months of historical Webex Calling data. To access Webex Calling analytics, sign in to Control Hub, then go to Analytics and select the Calling tab. The graphs update dynamically as you explore the dashboard. The Analytics tab is a historical view that is updated daily. Call data from the previous day is uploaded at 00:00 (midnight) UTC. Click image for large view How … Read More

[wpseo_breadcrumb] What you need to know: This feature is now configurable within Control Hub. OverviewDefault Settings for Each Call TypeConfigure a Location’s Outgoing Calling Permissionsback to top[printfriendly] Related Articles [display-posts id=”484″] Overview Outgoing calling permissions regulate behavior for calls placed to various destinations. Outgoing calling permissions for a location have initial default configuration. These permissions can be modified to fit the business need to either allow or block certain types of outgoing calls. These permissions apply to all users within the location they are assigned. However, administrators can modify a specific user’s calling permissions on the Users tab in Control Hub. For those instructions, see this guide. Administrators can modify the outgoing calling permissions for a location. For example, you can use the calling permission, Block, to keep users from making long distance calls in the San Jose location. For each outgoing calling type, an action can be configured for … Read More