Device retirement

Selected devices associated or used with Webex Calling are phased out. Learn more about the end-of-sale and end-of-life device timelines.

Cloud Connected PSTN

Webex Calling users can dial 988 to reach the National Suicide Prevention Lifeline.

Site Survivability for Webex Calling

[wpseo_breadcrumb] What you need to know: Site Survivability makes sure that, even if your network connection to Webex fails, you can always reach your company. If the network connection to Webex fails, Site Survivability employs a gateway on your local network to provide a fallback calling service to on-site endpoints. This guide provides an overview of Site Survivability and covers feature support and configuration. Overview Feature SupportColocationLimitations and RestrictionsConfigurationAssign Survivability Service to a GatewayDownload Configuration TemplateConfigure LicensingConfigure CertificatesConfigure Gateway as a Survivability GatewayComplete On-Demand SyncEdit Survivability Gateway Propertiesback to top[printfriendly] Related Articles [display-posts id=”528″] Overview By default, Webex Calling endpoints operate in Active mode, connecting to the Webex cloud for SIP registration and call control. However, if the network connection to Webex breaks, endpoints switch automatically to Survivability mode, and registrations fall back to the Survivability Gateway within the local network. While endpoints are in Survivability mode, the Survivability Gateway … Read More

Block Inbound Calls

[wpseo_breadcrumb] What you need to know: Calls from the Public Switched Telephone Network (PSTN) can be blocked using Webex Calling. You can choose which calls to reject based on the calling number. This guide provides an overview of the call block list, benefits, creation, and troubleshooting. Overview and BenefitsCreationTroubleshootingWorkaround/Resolutionback to top[printfriendly] Related Articles [display-posts id=”528″] Overview and Benefits Webex Calling customer administrators can block incoming PSTN calls from numbers that are either spam or harassing. You can configure policies for an organization to block calls from one of the following numbers: Configured numbers, for example: telemarketing callers or collection agencies Known offenders, such as disgruntled customers or ex-employees Blocking these calls helps to reduce time in answering them and protect the users from security threats or harassment. Webex Calling rejects an external (PSTN) call coming in from blocked numbers, which are defined in the call block list. The callers are … Read More

Multi-Line Support Using Virtual Lines

[wpseo_breadcrumb] What you need to know: The virtual line can be used to set up multiple lines for Webex Calling users as an administrator. Without requiring an additional license, you can set up virtual lines and the associated business calling features like voicemail, call forwarding, call waiting, and many more. After being configured, non-primary lines can be assigned to the device and Webex App. Like the primary line, these lines are used to make and receive calls. This guide provides an overview of multi-line support in Webex Calling and covers creation, assignment, and configuration. IntroductionBenefitsLimitationsCreationAssignmentConfigurationback to top[printfriendly] Related Articles [display-posts id=”528″] Introduction Daily phone users, like agents in contact centers, may need to communicate on multiple lines to support their organization’s high-volume calls. This is made possible by Webex Calling’s multi-line feature. Users are able to manage their busy days better because it is simple to place and receive calls … Read More