Calling User Portal – Call Forwarding

Introduction

If you're going to be away from your desk but don't want to miss an important phone call, you can forward your calls to another phone number using the calling user portal.

Configure Call Forwarding

1. Go to https://settings.webex.com and select Webex Calling.
2. From the calling user portal, go to Call Settings.
3. Toggle on Call Forwarding.

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4. Select the call forwarding option you would like to use.
   1. Always – forwards all calls to the number you enter.
   2. When Busy – forwards all calls to the number you enter when your line is busy.
   3. When No Answer– forwarding all calls to the number you enter when you are away or not answering your phone.
   4. When Not Reachable (Business Continuity) - forwards incoming calls to a personal phone number If your Webex Calling primary line is inaccessible.
5. Enter a number to forward calls to.
6. Enable Ring Reminder on your Cisco IP Phone - a notification sound is played.
7. Click Save.