Control Hub – Scheduling

Introduction to Schedules

Time schedules are used to support other features (e.g. auto attendants and call queues). A time schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holiday.

Feature Notes

• Typically, upon install of your service, two predefined schedules are set up and assigned to an auto attendant:
• Auto Attendant – Business: This schedule defines the days and hours your office is taking phone calls.
• Auto Attendant – Holiday: This schedule defines the days your office is closed due to a holiday and not taking phone calls.
• Schedules are defined by events. Events represent days of the week and times of the day.
• Schedule names and event names need to be unique.
• If you expect to treat all incoming calls in the same manner, regardless of day or time, configuring a time schedule is unnecessary.
• During a Holiday Schedule, callers are routed based on the After Hours settings.

Create a New Schedule

1. From Control Hub, select Calling from the left-hand navigation.
2. Select Locations from the top navigation.



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3. Here you will see a list of the locations created for your organization. Select the location where you would like to create a new schedule.
4. Under Call Settings, select Scheduling.



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5. Select Add Schedule.
6. Enter the Schedule Name.
7. Choose the schedule type - Business Hours or Holiday.
• For Business Hours, determine the schedule for your working hours during the day, and do the following:
• Select the days that your business is open.
• Specify the opening hours for each day.
• If your business has a lunch break, select the lunch break and edit the hours that apply to every business day.
• Select Save.



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• For Holiday, create a schedule for specific days during the year when your organization is not open, and then do the following:
• Enter a Holiday Name.
• Select the Recurrence by choosing None, Weekly, or Yearly.
• If the holiday is an all-day event, check the box next to All Day.
• In Holiday Duration, select the Day or Date, and enter the details, depending on the recurrence.
• Select Save.



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Modify an Existing Schedule

1. From Control Hub, select Calling from the left-hand navigation.
2. Select Locations from the top navigation.



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3. Here you will see a list of the locations created for your organization. Select the location where you would like to create a new schedule.
4. Under Call Settings, select Scheduling.



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5. Here you will see a list of the schedules developed for this location.
6. To edit, select the Edit button. Note: When modifying an existing schedule, you cannot change the Schedule Type.
7. To delete a schedule, select the Trash icon. Note: You cannot delete a schedule if it is active and assigned to a feature, for example, an auto attendant.
8. To export a schedule as a .CSV file, select the schedule and then select Export.



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