Control Hub – Push to Talk

Introduction

The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. When enabled, the administrator can create an allowed or blocked user list. For example, you can create a list of customer service representatives who can (allowed list) chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules. Administrators can configure this setting in Control Hub.

Note: Users dial *50 and the extension to place push-to-talk calls.

Feature Setup

To configure a user’s push-to-talk settings, follow these steps:

1. From Control Hub, go to the Users tab.
2. Select the user you would like to modify.
3. Select Calling.
4. Scroll down to Between-user permissions and select Push-to-Talk.



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5. Check the box next to Auto answer calls, if applicable.
6. Next, choose a Connection Type:
   • One-way - The users you add to the allowed users list can chat with this person but only in one direction. With this option, the person you enable push-to-talk for cannot respond to the people in the allowed user’s list.
   • Two-way - The users you add to the allowed users list can have a two-way conversation. With this option, the person you enable push-to-talk can respond to the people in the allowed user’s list.

   

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7. Create your Allowed or Blocked user lists. Select the list type and then add the users to the list by searching for each user to add in from the drop-down menu.



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8. Select Save to save your changes.