Control Hub – Administrator Access to the Calling User Portal

Introduction

Administrators can access the Calling User Portal through the Control Hub. With this access, administrators can manage some of the user features on behalf of the end user. For example, enabling or disabling Do Not Disturb (DND) and other rule-based features. This can be helpful when users are out of the office unexpectedly or when troubleshooting the user features.

This access is only available to administrators who have full administrator privileges. This guide will go through the steps of modifying administrator permissions and accessing the Calling User Portal from Control Hub.

Modifying Administrator Permissions

1. Log in to Control Hub.
2. From the left-hand navigation, select Users.
3. Select the user you would like to modify.
4. Scroll down and select Administrator Roles.



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5. Check the box next to Organization administrator and then select Full administrator. This is required to access a user's Calling User Portal from Control Hub.
6. Click Save.

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Accessing the Calling User Portal

Once an administrator’s permission to access the Calling User Portal is enabled (set to Full administrator privileges), the admin can easily access the Calling User Portal.

1. 1. Select the Users tab in the left-hand menu. A list of users for the site selected will appear.
   2. Choose a user you want to modify features for.
   3. Select Calling.
   4. Click Launch beside Calling User Portal.

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