Control Hub – Single Number Reach

Single Number Reach

Single number reach, formerly known as Office Anywhere, is a mobility feature providing the following functionality:

• Receive calls on an alternate phone - Single number reach allows calls placed to a user’s office phone to ring any phone(s) set up with the feature. Most users designate their mobile phone for their single number reach phone.
• Place calls from an alternate phone - Users can place calls that display the outbound caller ID of their desktop phone from their single number reach phone.
• “Push” and “pull” active calls between desktop and mobile phones - When on an active call using a desktop phone, users can push that call to their single number reach phone. Alternately, while on an active call on a designated single number reach phone, users can pull the call to their desktop phone.
• Place long distance and international calls from an alternate phone - When users place long distance or international calls from a single number reach phone, usage is tracked and reflected on your invoice just as any other toll calls would.

Once the designated single number reach phone is set up, to place and receive calls, users must first dial the single number reach phone number. Administrators may alter the single number reach phone settings, as needed.

Feature Prerequisites

Before the single number reach service can be used, the following conditions must be met:

• At least one inbound number must be available to be assigned as the Single Number Reach Portal.
• At least one Single Number Reach Portal number must be assigned to the site. Single Number Reach Portals are not automatically assigned when service is provisioned.
• At least one single number reach user must be assigned and active.
• At least one landline or wireless number must be assigned to the single number reach user.
• Active must be enabled in the single number reach user’s list for all numbers the user wishes to ring when calls are received on their desktop phone.

Configuring Single Number Reach

You can configure single number reach for your organization or a specific location in Control Hub.

1. From Control Hub go to Services and select Calling.
2. Select Features then Single Number Reach.
3. Click Create Single Number Reach.



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4. From the drop-down menu, choose the Location where you would like to enable Single Number Reach.
5. Enter a name which will be used to identify the Single Number Reach Portal.
6. Choose a Phone Number.
Note: The phone number you assign is dialed by people in your organization to place business calls to or from any phone. It's also used to transfer active calls to or from mobile or desk phones.
7. (Optional) Add an Extension.
8. From the drop-down menu, choose the Announcement Language. This determines the language used for the audio announcements and voice prompts.
9. Select one of these options to determine who can use the Single Number Reach Portal:
   • Everyone in the company
   • Only users within this location.
10. (Optional) To allow silent prompt mode, check the Silent Prompt Mode box.
11. Click Create to save.



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