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Introduction
Administrators can modify caller ID settings for users within Control Hub. These settings apply how the user’s information is displayed when making outgoing calls.
This feature is helpful when, for example, a department like customer service would like all customer service representatives’ caller IDs to display the same information. That way, when a customer tries calling back, they can reach the main customer service number and be routed accordingly - ensuring that the call is received regardless of the original customer service representative’s availability.
Note: Extension-only users inherit the group policy, the Calling Line ID and the Calling Line ID Group Number (also known as Main Number).
Configure a User’s Caller ID
- From Control Hub, go to the Users tab.
- Select the user you would like to modify and then select Calling.
- Under Numbers, select Caller ID.
- Choose which External caller ID phone number is displayed when this user makes an outgoing call:
- Direct line
- Location number - The main number for the Location.
- Assigned number from user's location - If you select this option, choose an assigned number from the user’s location to appear when the user is making outgoing calls.
- Choose which External caller ID name is displayed when this user makes an outgoing call:
- Direct line
- Location external caller ID name
- Other external caller ID name - If you select this option, enter the name you'd like to appear when making outgoing calls.
- (Optional) Modify the user’s Caller ID first and last name.
- (Optional) Select the toggle to Block caller ID for received calls.
- Select Save to save your changes.
Note: When adding a user, special characters are supported for the user’s first and last name, but they are not supported in the Caller ID names. Unsupported special characters are removed when the Caller ID first and last names are generated.
