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Introduction
When setting up a new user in Control Hub you are prompted to assign the user services, including collaboration features like meetings and messages as well as service licenses - Enterprise or Basic. After a user is created, administrators may need to upgrade or downgrade the license and/or collaboration services assigned because the user’s needs have changed, license availability, etc.
In this guide, we’ll review how an administrator can modify a user’s service licenses and collaboration feature assignments within Control Hub.
Changing the User’s Assigned License
- From Control Hub, select the Users tab.
- Select the user you would like to modify.
- On the Profile tab, scroll down to Licenses.
- Select Edit Licenses.
- On this screen, you can see the collaboration services assigned to this user as well as the Calling license assigned to the user. Select Edit Licenses to edit.
- Make any necessary changes and then select Save to save your changes.
Note: If you are choosing to downgrade a license for a user, certain features, like shared call appearances and assigned clients, may be removed. When downgrading, a pop-up confirmation box will appear asking you to confirm the change. Select Change to confirm and save.
