Desktop Phones – Call Park and Retrieve

Introduction to Call Park

The Call Park feature allows you to place a call on hold and have that call retrieved from another device. You can use this feature by using the Call Park Feature Access Codes to park and retrieve from extensions throughout your organization.

In addition, the Call Park feature also allows administrators to create Call Park Groups and/or have a Call Park Extension. Here you can see how to use the feature, depending on your call park configuration.

Feature Operation - Call Park

Parking a Call

If you want to place a call on hold but retrieve it from another phone in the office, you must first park the call.

Note: Parked calls will hear hold music.

1. While on an active call, press Park. Your phone plays a recorded message that asks for the number of the parked call.
2. (Optional) If you have call park configured on a key expansion module, press the call park line key.
3. Enter the extension to park the call on and press Pound (#).
4. Notify the other person of the extension that you parked the call on.

Retrieving a Parked Call

If a call is parked on an extension and you wish to retrieve it, you may pick up the parked call from any telephone.

1. Go to the phone where you wish to retrieve the call.
2. Press Unpark.
3. (Optional) Press the line key that has busy lamp field with the call pickup configured to retrieve a call on hold.
4. (Optional) If you have call park configured on a key expansion module, press the call park line key.
5. Enter the number where the call is parked, followed by Pound (#).

Note: You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number.

Feature Operation - Call Park Group

A Call Park Group allows a defined group of users to park a call against other available members of a call park group, which may be picked up by other members of the group at their phone.

Parking a Call

If you are a part of a Call Park Group, you can park a call following these steps:

1. While the call is on hold, park the call by dialing star *68.
2. The Call Park Group service automatically hunts for the first available member of the call park group to park the call against, starting with the first assigned member of the group.
3. When a member is available, and the call is parked against that member, the caller parking the call will receive an announcement with the extension of the member the call is parked against.
4. The parking user may then announce or page the parked against user that a call has been parked against their extension.

Retrieving a Parked Call

To retrieve a parked call as a member of a Call Park Group, follow these steps:

1. Once a call is successfully parked against your extension, you are typically notified by the user who parked the call.
2. To retrieve the parked call, dial *88 (plus extension) from the extension it was parked against. This will retrieve the call from park.

Note: If the parked call is not retrieved within the provisioned recall time, the call parked call is retrieved and presented to the user that originally parked the call or an alternate recall user.

Feature Operation - Call Park Extension (with an Assigned Line Key)

With the Call Park Extension feature, administrators can create an extension for users to park/retrieve calls to/from. Once set up, administrators can assign the call park extension to a user’s monitoring list, so that the user can seamlessly use a line to park and retrieve calls from a call park extension.

Note: If the call park extension is not assigned to the user’s monitoring list, it can still be utilized by using the call park Feature Access Codes to park and retrieve a call to and from this extension.

Parking a Call

When a user is set up to have a call park extension assigned as a line key, follow these steps to park a call:

1. While on an active call, press the call park extension line key to park the call.
2. You will hear an announcement confirming that the call has been parked. The line key, where the call has been parked, will flash red and will display “Call parked” on the screen.

Note: If multiple users try to park a call against the same extension, at the same time, one call will be successful and the others will fail. At the phone where the failure occurs, the user will hear reorder tone. Choose a different line to park the call.

Retrieving a Parked Call

When a user is set up to have a call park extension assigned as a line key, to retrieve a parked call, simply press the line key where the call is parked.